Ecommerce Setup
Ecommerce Platform | Spa day's 'Arrival Times' and how to hide them
Where do Arrival Times show for Spa Days? When you view a spa day on your storefront, the guests will need to select the desired date of their visit and then an 'Arrival Time' from the available options. The arrival time that they select will also ...
Ecommerce Platform | How to set up Spa Membership discounts
You may want to enable discounts on either Treatments, Spa Days, Classes or Facilities for your members, and have this differ from day to day. Please note: this feature overrides any discount set in Premier and applies the discount to all items ...
Ecommerce Platform | Advanced times for treatments and facilities
If you need to block out a certain time on a certain day of the week for a specific treatment or facility, you can do this directly within our ecommerce platform. This will override the availability that is read from Premier - so will be particularly ...
Ecommerce Platform | What to do when changing your spa product line
When changing your spa product brand line or adding on an additional line you will need to make some changes in Premier before these can be published in ecommerce platform. You may need to create new spa packages and treatments that are related to ...
Ecommerce Platform | Treatment and Facility reservation intervals
If desired, treatment and facility reservation intervals can be overridden within onejourney. The options are shown below: Below is an example of what 15-minute intervals would look like to the guest, whilst on the storefront: If this is something ...
Ecommerce Platform | Spa memberships
Spa members can log in to ecommerce platform and see any members-only discounts on Treatments, Spa Days and Classes. We would advise sending an email from Premier to all of your members with the sign-in URL for your ecommerce platform along with ...
Ecommerce Platform | Making spa days [packages] bookable & troubleshooting availability
Treatments and Spa Days availability in the ecommerce platform will always reflect the setup in our experience management system - EMS (previously known as Premier). Please follow the checklist below to ensure Spa Days can be added to the basket and ...
Ecommerce Platform | Spa | 'Visible via direct URL'
To make a spa item visible via direct URL there are a couple of things that need to be done. The most important thing to ensure that your spa item is private/hidden but still works, is to tick BOTH of the boxes below. If only 'Visible via direct URL' ...
Ecommerce Platform | Setting up Classes
Before you can start setting up classes in ecommerce platform, the desired classes must be created as web-bookable group activities in Premier. Please double check that you are happy with the name and descriptions in Premier, including in the ...
Ecommerce Platform | How to unpublish a spa item
There are two different ways you can unpublish a spa item from your storefront without deleting it in ecommerce platform or unticking the web-bookable box in Premier. These ways are: Use the Status indicator to set it to Active or Inactive Toggling ...
Ecommerce Platform | How to setup/sell facilities online
You may decide that you would like to offer customers the chance to book Spa and Leisure facilities online via ecommerce platform such as Swimming Pool, Tennis Courts, Water-Sport activities, or even Food and Beverage options like Afternoon Tea. ...
Ecommerce Platform | How to setup Spa Extras
Extras and add-ons are a popular way to increase basket value and enhance the guest experience. Once you have created a new extra (Check this article for instructions for Non-Stock (Extras) Activation) in Premier you will need to finish the setup on ...
Ecommerce Platform | How to setup cross-sells and upsells
When you are live with ecommerce platform you may wish to set up cross-sells and/or up-sells across your Spa Days or Treatments to help maximise revenue. Where to set this up: Log in via https://admin.onejourney.travel. Under the 'Products and ...
Ecommerce Platform | How to set up a spa day/package for sale
Once you are live with ecommerce platform and are happy selling treatments and spa days, you might want to add in a new spa day to your offering. Firstly, create it in Premier and then set it up in ecommerce platform. Here's what you’ll need to do: ...
Ecommerce Platform | How to set up a treatment for sale
Once you have created a new treatment in Premier you will need to complete the setup in ecommerce platform for it to be able to be booked. To do this: Firstly please run an import through your ecommerce platform (see article Ecommerce Platform | ...
Ecommerce Platform | How to set a Treatment to telephone booking only
In order to make a Treatment telephone booking only: Log in to ecommerce platform. Under the 'Products & Service' heading select 'Spa' and then 'Treatments'. Click on the 'Edit' button next to the Treatment you wish to update. Scroll down to the ...
Ecommerce Platform | Creating availability rules
Availability rules in ecommerce platform allow you to block out a specific day/period for any spa item. Process: Log in to your ecommerce platform. From the main menu on the left-hand side of the screen, under the 'Products & Service' heading click ...
Ecommerce Platform | Creating an offer
Once you have been set up and are live, you may decide that you would like to run an offer through your ecommerce platform. You may want to utilise this feature to create a campaign for an event like Black Friday. There is also a video here to take ...
Ecommerce Platform | Creating a promo code
Once you have been set up and are live, you may decide that you would like to offer promo codes through your ecommerce platform. Creating a Promo Code Log into your ecommerce platform. In the menu on the left, under the 'Spa' heading click on 'Promo ...
Ecommerce platform | 'In progress' and 'Unconfirmed' bookings
For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...