Fulfilment
Gifted | How to create a corporate order
? Summary We’re excited to introduce a powerful new Corporate Gifting feature in our platform. This tool enables businesses to run large-scale, personalised gifting campaigns easily — whether for employees, clients, or partners — with options for ...
Gifted | Who does the fulfilment of postal orders?
⏱ Estimated time: 2 minutes ? Role: General Managers, Finance Teams, Marketing Teams What you'll learn The difference between self-fulfilment and Gifted-managed fulfilment. How Gifted handles the logistics, stock, and shipping of physical vouchers. ...
Gifted | When will my guest's postal order be dispatched by Gifted?
⏱ Estimated time: 2 minutes ? Role: Reception Staff, Reservation Teams, Guest Relations What you'll learn The daily cut-off times for Gifted postal voucher dispatch. How weekend orders are handled by the fulfilment team. Delivery options available ...
Gifted | What to do if a customer has placed a postal order but doesn't want it delivered until next week? (If Gifted are fulfilling)
If we are fulfilling for you, then we unfortunately can’t delay the posting of orders due to the busy nature of our fulfilment team. It is also worth noting that we recommend Special Delivery over 1st Class for any orders that need to arrive by a ...
Gifted | Sending stock to our Fulfilment Centre
⏱ Estimated time: 2 minutes ? Role: Marketing Teams, Operations Managers, Reception Staff What you'll learn Where to ship your physical voucher stationery. How to correctly label and document your stock deliveries. How to notify the team to prevent ...
Gifted | How to print a voucher
⏱ Estimated time: 3 minutes ? Role: Reception Staff, Reservation Teams What you'll learn How to find an existing order and download the voucher file. How to choose between standard A4 printing and branded overprint stock. How to handle a fresh ...
Gifted | How to fulfil a postal order from your property
When a customer selects the 'Post' option as a delivery method, your property will be responsible for fulfilling this order for the customer if you self-fulfil. Self-fulfil means that your property is responsible for sending out every postal voucher, ...
Gifted | How to fulfil a 'Collect' order at your property
When a customer chooses the 'Collect' option as their delivery method, it becomes your property's responsibility to prepare the order. You can choose to have the order ready in advance or wait until the customer arrives—whichever approach best suits ...
Gifted | How to find the RM Tracking number (when Gifted are fulfilling)
⏱️ Estimated time: 2 minutes ? Role: Reception Staff, Guest Services Teams, Reservations Teams What You'll Learn Which delivery services provide tracking information within Gifted. How to locate tracking numbers for dispatched voucher orders. How to ...
Gifted | How to check your stock levels
⏱️ Estimated time: 3 minutes ? Role: Reception Staff, Marketing Teams, Finance Teams What You'll Learn How to check your current voucher stock levels within Gifted. How stock level notifications work and who receives them. When to arrange additional ...
Gifted | Managing Voucher Fulfilment
⏱️ Estimated time: 4 minutes ? Role: Reception Staff, Finance Teams What you'll learn How postal delivery fees are structured and split between your property and Gifted. How to manage and adjust your property's custom Base Cost revenue. What ...