Fulfilment
Gifted | Who does the fulfilment of postal orders?
There are two options available to you here at Gifted. The first is that you can 'self-fulfil' (you can keep it in-house and send out all your own postal orders). The second option is that Gifted fulfils on your behalf. We have an in-house fulfilment ...
Gifted | When will my guest's postal order be dispatched by Gifted?
Postal vouchers are normally dispatched the same day by the Gifted fulfilment team, providing the order was placed before 1 pm. If it's placed after this time, they will be sent out on the next working day. So please make sure your guests order items ...
Gifted | What to do if a customer has placed a postal order but doesn't want it delivered until next week? (If Gifted are fulfilling)
If we are fulfilling for you then we, unfortunately, can’t delay the posting of orders due to the busy nature of our fulfilment team. It is also worth noting that we recommend Special Delivery over 1st Class for any orders that need to arrive by a ...
Gifted | Sending stock to our Fulfilment Centre
All stock needs to be delivered to the below address, ensuring that the hotel name is clearly marked on the outside packaging. It is worth noting that while our Fulfilment Centre is in-house, all deliveries are sent to the below address due to the ...
Gifted | How to run a report
There are a few different reasons why you may want to run a report and this data will always be held within Gifted. No information expires in Gifted so you will be able to run reports across any required dates. Here are the individual links to the ...
Gifted | How to print a voucher
This comes in handy when a guest has just ordered a voucher with you in person or if they have lost their voucher and would like it reprinted. If they do not yet have an order, click here to see our guide on how to create a new order first. In this ...
Gifted | How to fulfil a postal order from your property
When a customer selects the 'Post' option as a delivery method, your property will be responsible for fulfilling this order for the customer if you self-fulfil. Self-Fulfil means that your property is responsible for sending out every postal voucher, ...
Gifted | How to fulfil a 'Collect' order at your property
When a customer selects the 'Collect' option as a delivery method, your property will be responsible for fulfilling this order for the customer. Whether you would like to do these in advance or wait until the customer arrives is up to your property's ...
Gifted | How to find the RM Tracking number (when Gifted are fulfilling)
If the Gifted team are fulfilling for you and the customer has selected and paid for Special Delivery or International Tracked and Signed then the team will always add the tracking code to Gifted once it has been dispatched. If it has been dispatched ...
Gifted | How to check your stock levels
When Gifted posts out vouchers/fulfils for you, the fulfilment team monitor your stock levels to ensure that you won’t run out of anything. It is important that you are aware of your stock levels and that you can arrange for more stock to be sent to ...
Gifted | Fulfilment FAQ
How much will the customer pay and does the property receive any of this? Below I have attached screenshots of the current pricing. The customer will be able to select either 1st Class delivery or Special delivery, depending on which they choose they ...