Gifted | How to check your stock levels

Gifted | How to check your stock levels

⏱️ Estimated time: 3 minutes
👤 Role: Reception Staff, Marketing Teams, Finance Teams

What You'll Learn

  1. How to check your current voucher stock levels within Gifted.
  2. How stock level notifications work and who receives them.
  3. When to arrange additional stock to be sent to the fulfilment team.
  4. What to do if you require an up-to-date stock count.

When Should I Use This?

  1. Use this guide when reviewing your property's physical voucher stock levels, responding to low-stock notifications, or planning a reprint of voucher materials.
  2. Regularly monitoring your inventory helps ensure that the fulfilment team can continue dispatching vouchers without interruption and prevents delays caused by stock shortages.

Before You Start

  1. Ensure you have access to your Gifted platform login credentials.
  2. If your organisation manages multiple properties, know which property's inventory you wish to review.
  3. Consider your anticipated voucher sales volume over the coming three months before ordering additional stock.

Step-by-Step

1. Access the Inventory Area

Log in to your Gifted platform.
Scroll down to the bottom of your dashboard.
Click 'Orders to post', or 'Collections to fulfil' to view the Fulfilment area of Gifted:


Click the Inventory button.

2. Select Your Property

If your account has access to multiple properties, select the property whose stock levels you wish to review.
The inventory list will then load for the selected property.

3. Review Current Stock Levels

Check the quantity of each item currently held by the fulfilment team.

Each item will show:
  1. Item name
  2. Item type
  3. Item weight
  4. Current quantity held by the fulfilment team
  5. Date of last update

4. Determine Whether Additional Stock Is Required

Assess whether current stock levels are sufficient to support future orders, by considering expected voucher sales over the next three months.

Allow adequate time for:
  1. Artwork updates or design changes
  2. Printing and production
  3. Delivery of stock to the fulfilment team
If you believe stock levels may become depleted during this period, arrange for additional stock to be produced and sent to the fulfilment team.

Understanding Stock Notifications

The fulfilment team actively monitors stock levels on your behalf.

When inventory falls below predefined thresholds, automated notifications are sent to the nominated contact email address for your property.

To ensure these alerts reach the appropriate team member:
  1. Regularly review who receives stock notifications.
  2. Inform support@journey.travel if the notification email address needs to be updated.
  3. Troubleshooting Inventory Information
  4. The "Last Updated" Date Appears Out of Date
You may notice that the Last Updated date shown within Gifted is not always recent.

This is expected behaviour. The fulfilment team maintains separate internal inventory records to track stock usage in greater detail, while updates to Gifted are synchronised periodically.

If you require a more current stock count before placing a reprint order, contact:
  1. fulfilment@journey.travel
  2. support@journey.travel
A member of the team can provide an updated inventory position and refresh the information displayed within Gifted.

Best Practice

  1. Review stock levels monthly rather than waiting for low-stock notifications.
  2. Maintain enough inventory to cover at least three months of anticipated orders.
  3. Factor in design, print, and delivery lead times when ordering new stock.
  4. Ensure stock notification emails are sent to a monitored mailbox rather than an individual who may be absent.
  5. Contact the fulfilment team if you need an up-to-date stock count before committing to a reprint order.

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