Gifted | What to do if a customer has placed a postal order but doesn't want it delivered until next week? (If Gifted are fulfilling)

Gifted | What to do if a customer has placed a postal order but doesn't want it delivered until next week? (If Gifted are fulfilling)

If we are fulfilling for you, then we unfortunately can’t delay the posting of orders due to the busy nature of our fulfilment team. It is also worth noting that we recommend Special Delivery over 1st Class for any orders that need to arrive by a certain date.

If a customer has asked for their voucher to be posted at a later date and the order status is marked as 'Payment Received or 'Processing', then the three options you can offer them are:

1. The delivery address can be changed to another address. This could be beneficial, as they could have this order delivered to their own address instead and then hand the voucher over to the recipient on the desired date.

2. They could add to the end of the delivery name "Don't open until 01/02". This would need to be added to the name, rather than the address, to ensure it arrives at the correct location. This could be beneficial as the recipient is more likely to wait until the intended date before opening their gift.

3. Otherwise, you can cancel their order and suggest the customer then re-order their voucher when they are ready for it to be posted.

If the order has been marked as 'Preparing for Dispatch" or "Dispatched" the fulfilment team has already printed and packed this order. If it has just been done, you can contact support@journey.travel to see if it can be updated with one of the first two options. However, this is not always an option, especially if some time has passed, as the order may not be locatable or may have already been collected by the Royal Mail.

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