Gifted | Fulfilment FAQ

Gifted | Fulfilment FAQ

How much will the customer pay and does the property receive any of this?

Below I have attached screenshots of the current pricing. The customer will be able to select either 1st Class delivery or Special delivery, depending on which they choose they will pay a different amount. They will also be charged the fulfilment fee and additional voucher fee, however, it will appear to the customer as one postage price, it is not broken down for them to see. The fulfilment fee, additional voucher fee and postage cost comes to us here at Gifted.

The key section here is the last screenshot which shows the 'Cost', we call this the base cost. This is an additional fee that the customer pays (again, included in the 'postage' cost), this is the only fee that goes back to your property. This amount is controlled by you, so you ask us to change this amount on your behalf at any time.

How long does it take from order to delivery usually?

This depends on which postage is selected. The Royal Mail does not give us an estimated delivery time frame for 1st Class delivery. However, Special Delivery is guaranteed next-day delivery so if a customer wants their voucher by a specific date we would always recommend they choose this option.

    • Related Articles

    • Gifted | Sending stock to our Fulfilment Centre

      All stock needs to be delivered to the below address, ensuring that the hotel name is clearly marked on the outside packaging. It is worth noting that while our Fulfilment Centre is in-house, all deliveries are sent to the below address due to the ...
    • Gifted | Who does the fulfilment of postal orders?

      There are two options available to you here at Gifted. The first is that you can 'self-fulfil' (you can keep it in-house and send out all your own postal orders). The second option is that Gifted fulfils on your behalf. We have an in-house fulfilment ...
    • Gifted | Create an order for a guest

      Log on to your Gifted platform. Click on ‘Orders’ in the menu on the left. Click on ‘Create an Order’. Select the category (Food & Drink, Spa etc.) - use the drop-down tab to change if you want to filter the options. Select the voucher you would like ...
    • Gifted | Glossary

      The Gifted Glossary is designed to help you with our terminology and make sure you don’t feel a little lost and confused by our jargon. So… what do the following words mean? Breakage - In essence, it's pure profit. It simply refers to the vouchers ...
    • Gifted | How to check your stock levels

      When Gifted posts out vouchers/fulfils for you, the fulfilment team monitor your stock levels to ensure that you won’t run out of anything. It is important that you are aware of your stock levels and that you can arrange for more stock to be sent to ...