Gifted | When will my guest's postal order be dispatched by Gifted?
Postal vouchers are normally dispatched the same day by the Gifted fulfilment team, providing the order was placed before 1 pm. If it's placed after this time, they will be sent out on the next working day. So please make sure your guests order items before 1 pm on Friday, as otherwise they won't be dispatched until Monday. This can vary during busy periods. To guarantee next-day delivery, please select the appropriate delivery method at the checkout, or opt for email delivery instead.
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Gifted | Create an order for a guest
Log on to your Gifted platform. Click on ‘Orders’ in the menu on the left. Click on ‘Create an Order’. Select the category (Food & Drink, Spa etc.) - use the drop-down tab to change if you want to filter the options. Select the voucher you would like ...
Gifted | How to fulfil a postal order from your property
When a customer selects the 'Post' option as a delivery method, your property will be responsible for fulfilling this order for the customer if you self-fulfil. Self-Fulfil means that your property is responsible for sending out every postal voucher, ...
Gifted | Cancel an Order
A guest has just placed an order, but they call up to say they need to cancel it. What do you do? Cancel it with our simple ‘cancel order’ process. If a guest calls up weeks or months after they placed an order and say they no longer want it/ask for ...
Gifted | Change the Delivery Address for a postal voucher
This article covers how to change the delivery address for a postal voucher. If you are changing the delivery email address for an e-voucher order then please read this article. If our Fulfilment Centre fulfils for you, then you will need to check ...
Gifted | How to fulfil a 'Collect' order at your property
When a customer selects the 'Collect' option as a delivery method, your property will be responsible for fulfilling this order for the customer. Whether you would like to do these in advance or wait until the customer arrives is up to your property's ...