Gifted | When will my guest's postal order be dispatched by Gifted?
⏱ Estimated time: 2 minutes
👤 Role: Reception Staff, Reservation Teams, Guest Relations
What you'll learn
- The daily cut-off times for Gifted postal voucher dispatch.
- How weekend orders are handled by the fulfilment team.
- Delivery options available to guests requiring urgent or guaranteed arrival.
When should I use this?
Use this guide when a guest contacts your property to ask when their physical postal voucher will be packaged, shipped, and delivered.
Key Logic: The Gifted fulfilment team operates on a strict daily timeline. Orders placed before 1:00 PM are processed and sent out the very same day. Anything placed after this cut-off shifts to the next working day, meaning late Friday orders will not leave the facility until Monday.
Before you start
- Check the timestamp of the guest's order in your Gifted portal to see if it fell before or after the daily cut-off.
- Note whether your property currently has Luxury Digital Vouchers enabled for alternative, scheduled delivery.
Delivery timelines and options
Standard Dispatch Rules
- Before 1:00 PM (Monday to Friday): Dispatched from our facility the same day.
- After 1:00 PM (Monday to Thursday): Dispatched the following working day.
- After 1:00 PM on Friday & Over the Weekend: Dispatched on the following Monday.
(Note: Dispatch timelines may vary slightly during peak seasonal periods, such as Black Friday or the run-up to Christmas, due to high order volumes).
Urgent Delivery Alternatives
If a guest needs a voucher urgently, advise them to use one of the following methods at checkout:
- Guaranteed Next-Day Delivery: Ensure the guest selects an expedited shipping option at checkout, such as Royal Mail Special Delivery.
- Instant Email Delivery: Recommend digital delivery for immediate receipt.
- Scheduled Luxury Digital Vouchers: If enabled on your platform, guests can choose a specific, future date and time for the digital voucher to drop straight into the recipient's inbox.
Best practice
- Manage Friday Expectations: When guests call on a Friday afternoon inquiring about weekend deliveries, gently remind them of the 1:00 PM cut-off so they aren't disappointed when the item ships on Monday.
- Recommend Digital Backups: If a guest missed the postal cut-off but needs a gift immediately, suggest they purchase an email voucher instead, which arrives instantly.
- Ask for Assistance When Needed: If you need to track a specific postal shipment or check stock availability, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.
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