Gifted | When will my guest's postal order be dispatched by Gifted?

Gifted | When will my guest's postal order be dispatched by Gifted?

⏱ Estimated time: 2 minutes
👤 Role: Reception Staff, Reservation Teams, Guest Relations

What you'll learn

  1. The daily cut-off times for Gifted postal voucher dispatch.
  2. How weekend orders are handled by the fulfilment team.
  3. Delivery options available to guests requiring urgent or guaranteed arrival.

When should I use this?

Use this guide when a guest contacts your property to ask when their physical postal voucher will be packaged, shipped, and delivered.

Key Logic: The Gifted fulfilment team operates on a strict daily timeline. Orders placed before 1:00 PM are processed and sent out the very same day. Anything placed after this cut-off shifts to the next working day, meaning late Friday orders will not leave the facility until Monday.

Before you start

  1. Check the timestamp of the guest's order in your Gifted portal to see if it fell before or after the daily cut-off.
  2. Note whether your property currently has Luxury Digital Vouchers enabled for alternative, scheduled delivery.

Delivery timelines and options

Standard Dispatch Rules
  1. Before 1:00 PM (Monday to Friday): Dispatched from our facility the same day.
  2. After 1:00 PM (Monday to Thursday): Dispatched the following working day.
  3. After 1:00 PM on Friday & Over the Weekend: Dispatched on the following Monday.
Alert
(Note: Dispatch timelines may vary slightly during peak seasonal periods, such as Black Friday or the run-up to Christmas, due to high order volumes).

Urgent Delivery Alternatives

If a guest needs a voucher urgently, advise them to use one of the following methods at checkout:
  1. Guaranteed Next-Day Delivery: Ensure the guest selects an expedited shipping option at checkout, such as Royal Mail Special Delivery.
  2. Instant Email Delivery: Recommend digital delivery for immediate receipt.
  3. Scheduled Luxury Digital Vouchers: If enabled on your platform, guests can choose a specific, future date and time for the digital voucher to drop straight into the recipient's inbox.

Best practice

  1. Manage Friday Expectations: When guests call on a Friday afternoon inquiring about weekend deliveries, gently remind them of the 1:00 PM cut-off so they aren't disappointed when the item ships on Monday.
  2. Recommend Digital Backups: If a guest missed the postal cut-off but needs a gift immediately, suggest they purchase an email voucher instead, which arrives instantly.
  3. Ask for Assistance When Needed: If you need to track a specific postal shipment or check stock availability, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.