Gifted | Who does the fulfilment of postal orders?

Gifted | Who does the fulfilment of postal orders?

⏱ Estimated time: 2 minutes
👤 Role: General Managers, Finance Teams, Marketing Teams

What you'll learn

  1. The difference between self-fulfilment and Gifted-managed fulfilment.
  2. How Gifted handles the logistics, stock, and shipping of physical vouchers.

When should I use this?

Review this guide when setting up your Gifted platform for the first time, or when re-evaluating whether you want to manage the physical shipping of gift vouchers in-house or outsource it to our team.

Key Logic: Gifted offers total flexibility. You can choose to keep your operations completely on-site to maintain personal control, or hand the logistics over to us so your team can focus entirely on your guests.

Before you start

  1. Assess your property's daily capacity to pack, look after stock, and post physical mail.
  2. Consider your typical order volumes, especially ahead of busy seasonal periods like Christmas.

Overview of options

Option 1: Self-Fulfilment (In-House)

  1. Keep your operations completely on-site.
  2. Your team handles all physical packaging and stock management.
  3. You are responsible for posting out all postal orders directly from your property.
  4. Ideal for properties that prefer to maintain absolute hands-on control over their presentation and daily dispatch.

Option 2: Gifted-Managed Fulfilment

  1. Outsource the logistics to our dedicated team.
  2. Complete Solution: We handle everything from monitoring your physical stock levels to securely storing your stationery.
  3. Full Dispatch Service: Our in-house fulfilment centre, located at our Cheltenham office, takes care of packing and sending out all your orders.
  4. National Shipping: We currently utilise Royal Mail Tracked 24, Royal Mail Tracked 48, and Royal Mail Special Delivery.

Best practice

  1. Mix and Match If Needed: Remember that choosing an option isn't set in stone. Many clients start with self-fulfilment and transition to Gifted-managed fulfilment as their online voucher sales grow.
  2. Keep some stock on site: If you need to post a voucher globally, or prefer to post voucher re-sends in-house, keeping stock on site can help facilitate this.
  1. Plan for Peak Seasons: If you choose self-fulfilment, ensure you have extra staff allocated to postage duties during high-volume periods like Black Friday and the festive holidays.
  2. Ask for Assistance When Needed: If you would like to discuss switching your fulfilment model or want to know more about our pricing, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.