Gifted | How to fulfil a postal order from your property

Gifted | How to fulfil a postal order from your property

When a customer selects the 'Post' option as a delivery method, your property will be responsible for fulfilling this order for the customer if you self-fulfil.

Self-fulfil means that your property is responsible for sending out every postal voucher, rather than using our in-house Fulfilment Centre.

How to self-fulfil a postal order:

  • Log in to your Gifted platform.

  • Look at the 'Fulfilment' box on your dashboard. 1 or more means that there is a postal order needing to be dispatched from your property.

  • Click on the 'Fulfilment' box.

  • This opens up a list of all order/s that have not yet been dispatched.

  • Click 'View' on the right-hand side of the order you wish to dispatch first.


  • Once the order is open, you can click 'View Overprint' to print onto your property's pre-printed stock. You can see the address that you need to dispatch it to and the delivery service (1st Class/Special Delivery, etc) selected on the left-hand side.

  • Once printed and packed, click 'Payment Received'. This will then show the below pop-up. If these are going in the post now, you can select 'Dispatched'. Alternatively, you can select 'Preparing for Dispatch' and then use the 'Dispatch All' button later if preferred. This is up to your property and the processes you prefer to follow.


  • Press the back button to return to the order list.

  • Follow these steps until you have no orders left in the 'Payment Received' column.

  • If you have chosen to follow the 'Preparing for Dispatch' route, you can automatically dispatch all orders with this status by selecting the 'Dispatch Packaged Orders' button and then pressing 'OK' on the pop-up that appears.

  • Once an order is dispatched, it will disappear from this page.

Dispatch History

  • To check what orders you have dispatched on that date, select the 'Dispatch History' button at the top of the page.

  • You can then select any specific date and see a list of any orders that were dispatched on that date. If you click 'View' on an order, you will be able to see information at the bottom of the page, including who dispatched the order and the day/time of dispatch.


How to check your stock levels:

    • Related Articles

    • Gifted | Fulfilment FAQ

      How much will the customer pay, and does the property receive any of this? Customers can choose between First Class delivery or Special Delivery, with each option carrying a different cost. Regardless of their selection, the total charge will also ...
    • Gifted | How to fulfil a 'Collect' order at your property

      When a customer chooses the 'Collect' option as their delivery method, it becomes your property's responsibility to prepare the order. You can choose to have the order ready in advance or wait until the customer arrives—whichever approach best suits ...
    • Gifted | How to regenerate a voucher code

      You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...
    • Gifted | Who does the fulfilment of postal orders?

      There are two options available to you here at Gifted. The first is that you can 'self-fulfil' (you can keep it in-house and send out all your own postal orders). The second option is that Gifted fulfils on your behalf. We have an in-house fulfilment ...
    • Gifted | How to print a voucher

      This comes in handy when a guest has just ordered a voucher with you in person or if they have lost their voucher and would like it reprinted. If they do not yet have an order, click here to see our guide on how to create a new order first. In this ...