🔍 Summary

You can create fully integrated dynamic packages across Rooms, Spa, and Dining within the ecommerce platform.

Correct setup across your PMS, Premier, and the ecommerce platform is essential to ensure packages display correctly and remain bookable. This guide outlines the required setup and key considerations to support both new configurations and reviews of existing packages.

❓ Likely Scenario (Examples where support would be contacted)

• A dynamic package is not appearing on the storefront

• A package shows as unavailable despite expected availability

• Spa treatments or dining options are not bookable within a package

• Duplicate spa bookings or incorrect package pricing is observed

• Changes made in Premier are not reflected in ecommerce

• Uncertainty around how to correctly configure inclusions, timebands, or limits

✅ Step-by-Step Instructions:

• Set up a new rate in your PMS for the package.

• 🚨-THIS MUST be a new rate specifically for Online bookings only! 🚨

• Ensure this rate is configured for online bookings only

• For Guestline users:

• Do not include spa packages within the PMS rate

• Spa elements will be managed within the ecommerce platform

Create or Configure Package

• Create a new Package with title and description

• Set:

• Price

• Duration (number of days)

• Package code

• Inclusive settings

• Apply:

• Booking limits

• Web booking limits

• Timebands

• Promotional pricing

Dynamic Package Configuration Rules

• Web Bookable: Must be unticked

• Inclusions (treatments/facilities): Must be ticked

• Web Picture URL: Add image (used in basket, itinerary, email)

Add Package Inclusions

• Add appointments, facilities, or group activities

• Use selection groups where needed

• Ensure:

• All inclusions are available within timebands

• Total value matches package sale price (“Target Totals”)

Key Fields

• Qty: Adjust quantity

• Length: Override treatment duration

• Day: Assign to specific day (required for multi-night stays)

• Wait Time: Set gaps between bookings

• Price: Adjust item value

• Order: Set booking sequence

Import & Configure Rate

• Navigate to Stay > Rooms

• Import your rate

• Configure as required

Publish Spa Elements

• Go to Spa > Treatments

• Ensure all package inclusion items are:

• Published OR

• Published + Visible via direct URL

Add Spa Package

• Select number of nights

• Import package from Premier

• Note: Inclusions cannot be edited in ecommerce

Add Restrictions

• Minimum stay

• Lead time

• No-arrival rules

Sell Limit (soon to be released)

• Set max number of packages sold per day

• Select restaurant

• Apply restriction:

• None / Menu / Time

• Assign booking day(s)

• Set wait time if required

• Add multiple dining options if needed

• Click Submit to save

• Package will now be available subject to availability checks

🧠 Important Note

• Dynamic packages validate all inclusions (spa + dining). If any element is unavailable, the entire package will not be bookable.

• Changes to inclusions must always be made in Premier, followed by a re-import into ecommerce (Ecommerce Platform | Imports)

• Booking limits and timebands must be aligned across all components to avoid availability issues.

• Incorrect configuration (e.g. web bookable packages in Premier, rates in Guestline with spa elements added there) can lead to duplication or booking errors.

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