Ecommerce Platform | Imports

Ecommerce Platform | Imports

Spa Imports

You can complete a manual import for the entire spa module by following the below steps:
  1. Log in to our ecommerce platform
  2. Select 'Spa' from the left-hand side
  3. Select Treatments from the drop-down menu
  4. Click the 'Import' button on the top right-hand corner as shown in the below screenshot
  5. You will see a notification confirming that the import has been completed

  1. Refresh the page
  2. Check whether the desired changes have pulled through

Our ecommerce platform (previously known as onejourney) will also do an overnight import/sync with your Premier server so any new changes in Premier will be pulled through automatically during this. 

Things to note about your Spa imports:

The manual import should pull through anything new on the Spa module, as long as it is ticked as Web-Bookable and has no start date/a start date in the past.

The following areas are updated in the import:
  1. New Treatments
  2. New Spa Days
  3. New Facilities
  4. New Classes
  5. New Extras
  6. Pricing changes for existing spa items
  7. Duration for existing spa items
  8. Spa Day inclusions
  9. A few other spa settings across configuration, manager and reception. Please see the below note for further details - 
After the initial first import of an item from Premier, the Title and Description will NOT be updated again. (This is because these fields are usually updated and formatted with content that is more guest/marketing appropriate than the data that is stored in Premier for the spa to refer to). If the name or description is updated in Premier AFTER it has been imported into ecommerce platform for the first time, it will NOT be updated during the manual or automatic imports.

Spa items will not be deleted if they lose their connection with Premier, so will need to be unpublished and/or deleted from ecommerce platform. This is because bespoke content and imagery have been added.

Booking Engine Imports

You can complete a manual import for the entire Rooms module by following the below steps:
  1. Log in to our ecommerce platform
  2. Select 'Stay' from the left-hand side
  3. Select Treatments from the drop-down menu
  4. Click the 'Rooms' button on the top right-hand corner as shown in the below screenshot
  5. You will see a notification confirming that the import has been completed






  1. Refresh the page
  2. Check whether the desired changes have pulled through

Our ecommerce platform will also do an overnight import/sync with the Synxis CRS or Roomlynx so any content or imagery changes will be pulled through to ecommerce platform automatically during this update.


Things to note about your Rooms/Rates import:

The overnight import should pull through anything new, across your rooms and rates, after the initial setup of the API and first import.

When doing an import Rooms are completely deleted and reimported to ensure that they do not end up with old/erroneous room types and rates left showing in the listing (even though they would be unavailable).

The following areas are updated in the import:

Rooms:
  1. Name
  2. Description
  3. Images
  4. Bed types
  5. Amenities
  6. Occupancy details
Rates:
  1. Description
  2. Image
  3. Cancellation policy text

Imports for Tables Module

There is no import for tables, only rooms and spa have an overnight import/sync routine..

    • Related Articles

    • Ecommerce Platform | Rates | Set up a minimum lead time restriction

      You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...

    • Ecommerce platform | Rooms setup

      Within our ecommerce platform you have the ability to make changes to the name, description and images of all of your room types. IMPORTANT: If changes are made within our ecommerce platform, this will override anything being sent through from the ...

    • Ecommerce Platform | Setting up Classes

      Before you can start setting up classes in ecommerce platform, the desired classes must be created as web-bookable group activities in Premier. Please double check that you are happy with the name and descriptions in Premier, including in the ...

    • Ecommerce Platform | Guestline | Creating new rate plans

      When you have created a new rate plan within Guestline, please run an import through your ecommerce platform (see article Ecommerce Platform | Imports). Once this has been completed, you will then be able to set the rates live within Journey's ...

    • Ecommerce Platform | Checking spa day inclusions

      Although Spa Days always need to be set up within Premier, you can still see all of the inclusions and selections of the Spa Day within Journey's ecommerce platform once it’s pulled through. This is great for troubleshooting and having more ...