Imports (Spa and Rooms)

⏱ Estimated time: 3 minutes

👤 Role: Revenue Managers, Spa Managers, Ecommerce Administrators

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What you'll learn:

• How to manually trigger an import to sync your PMS or Spa system with the storefront.

• Understanding what data is automatically updated vs. what must be managed manually.

• The difference between the Rooms and Spa import logic.

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When should I use this?

Use the Import function whenever you have made changes to your pricing, durations, or rate descriptions in your primary management software (e.g., Premier for Spa or SynXis/Roomlynx for Rooms) and need those changes to reflect on your website immediately.

Key Logic:

While the platform performs an automatic overnight sync, the manual import tool allows you to bypass the wait. This ensures that your storefront inventory and pricing are always aligned with your internal systems, preventing price discrepancies or overbookings.

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Before you start:

• For Spa: Ensure the item in Premier is ticked as "Web-Bookable" and that the start date is in the past (or today).

• For Rooms: Ensure your API connection is active.

• Tables Note: There is no import function for the Tables module; these configurations are managed directly within the platform.

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Step-by-step:

1. Manual Spa Import

This syncs treatments, spa days, facilities, and classes from Premier.

1. Log in to the Ecommerce platform.

2. Select Spa from the left-hand menu, then select Treatments.

3. Click the Import button in the top right-hand corner.

4. Wait for the confirmation notification, then Refresh your browser to see the updates.

⚠️ Content Rule: The import updates pricing and durations, but the Title and Description are only imported the first time an item is created. Subsequent changes to names/descriptions in Premier will not overwrite the storefront content, as the platform assumes you have optimized that text for marketing.

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2. Manual Rooms/Rates Import

This syncs room types and rate plans from your CRS or Channel Manager.

1. Log in to the Ecommerce platform.

2. Select Stay from the left-hand menu, then select Rooms.

3. Click the Import button in the top right-hand corner.

4. Wait for the confirmation notification and Refresh the page.

💡 Refresh Logic: Unlike Spa, when Rooms are imported, the platform completely deletes and re-imports the data. This prevents "ghost" rates or retired room types from appearing in your listings.

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What data is updated?

Feature	Updated via Import?	Notes
New Products	✅ Yes	Must be marked as web-bookable in the source system.
Pricing	✅ Yes	Updates existing items instantly.
Durations	✅ Yes	Specifically for Spa treatments/classes.
Content (Titles)	❌ No	Only on initial creation; manual edits required thereafter.
Inclusions	✅ Yes	Spa Day components are refreshed.
Amenities	✅ Yes	For Room types.

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Best practice:

Post-Import Audit: After running an import, always visit your live storefront as a guest. Perform a quick search for the items you updated to ensure the pricing and availability are displaying exactly as intended.

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Important Notice:

Deletion Policy: If a Spa item is deleted in Premier, it will not be deleted from the Ecommerce platform automatically. This is to protect your bespoke imagery and SEO-friendly content. You must manually "Unpublish" or "Delete" retired items within the platform to remove them from sale.