🔍 Summary
Package time bands allow control of total spa occupancy and help prevent overbooking. Limits can be set per package, time band, and for online bookings.
❓ Likely Scenario
- Guests can book more packages than allowed
- Online booking limits are not enforced correctly
- Packages span multiple time bands and limits are not applied as expected
🛠️ Process Overview
Before creating package time bands, determine:
- Maximum occupancy for half-day and full-day experiences
- Check-in windows
- Restrictions on spa capacity, changing rooms, and lockers
Time bands are then configured to manage package availability and occupancy for the day.
✅ Step-by-Step Instructions
Access Package Time Band Limits
- Open Administrator or Configuration and navigate to Packages Time Band Limits
- Click Green Plus to create a new time band
- Dates – enter start and end dates; leaving the end date blank will make the bands permanent.
- Create Blank – generates a blank time band grid
- Create Based On Existing Package Time Band Limits – copies rules from the local site or another site
- Click Green Tick to confirm
Configure Time Band Allocations
- Enter start and end times for each band
- Determine which packages span multiple bands:
Half-day package (4 hours) may be booked in the morning or afternoon
Full-day package (8 hours) may span morning and afternoon
Example:
- Band 1: 09:00 to 13:00
- Band 2: 12:00 to 16:00
- Band 3: 15:00 to 19:00
- Half-day package can be booked in Band 1, 2, or 3
- Full-day package can be booked in Band 1 or 2
Set Booking Limits
- Booking Limits – maximum guests per band; zero indicates no availability
- Web Booking Limits – maximum guests allowed to book online; cannot exceed the Booking Limit
🧠 Important Notes
- Ensure time bands and limits align with operational capacity
- Web booking limits should reflect the total capacity for each time band
- Consider overlapping bands when setting start and end times
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