Package time bands allow control of total spa occupancy and help prevent overbooking. Limits can be set per package, time band, and for online bookings.
❓ Likely Scenario
Guests can book more packages than allowed
Online booking limits are not enforced correctly
Packages span multiple time bands and limits are not applied as expected
🛠️ Process Overview
Before creating package time bands, determine:
Maximum occupancy for half-day and full-day experiences
Check-in windows
Restrictions on spa capacity, changing rooms, and lockers
Time bands are then configured to manage package availability and occupancy for the day.
✅ Step-by-Step Instructions
Access Package Time Band Limits
Open Administrator or Configuration and navigate to Packages Time Band Limits
Click Green Plus to create a new time band
Dates – enter start and end dates; leaving the end date blank will make the bands permanent.
Create Blank – generates a blank time band grid
Create Based On Existing Package Time Band Limits – copies rules from the local site or another site
Click Green Tick to confirm
Configure Time Band Allocations
Enter start and end times for each band
Determine which packages span multiple bands:
Half-day package (4 hours) may be booked in the morning or afternoon
Full-day package (8 hours) may span morning and afternoon
Example:
Band 1: 09:00 to 13:00
Band 2: 12:00 to 16:00
Band 3: 15:00 to 19:00
Half-day package can be booked in Band 1, 2, or 3
Full-day package can be booked in Band 1 or 2
Set Booking Limits
Booking Limits – maximum guests per band; zero indicates no availability
Web Booking Limits – maximum guests allowed to book online; cannot exceed the Booking Limit
🧠 Important Notes
Ensure time bands and limits align with operational capacity
Web booking limits should reflect the total capacity for each time band
Consider overlapping bands when setting start and end times
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