Premier allows package booking limits to be set per package to prevent overbooking. Daily limits, duration, and time bands can be configured to manage capacity for the spa or other facilities.
❓ Likely Scenario
Guests are able to book more packages than allowed
Online booking limits are not correctly enforced
Time band rules for packages are not applying as expected
🛠️ Process Overview
Package availability limits are created and managed in Administrator or Configuration. Each package can have rules for daily availability, online booking limits, and the number of time bands required for booking.
✅ Step-by-Step Instructions
Access Package Availability Setup
Open Administrator or Configuration and navigate to Packages
Select the Site Details tab
Choose the package to configure and select the Availability tab
Click Green Plus to create a new availability limit
Define Availability Rules
Dates – enter a start and end date for the rule; leaving the end date blank will make it permanent
Create Blank – creates a blank time band grid.
Create Based On Existing Package Time Band Limits – copies rules from the local site or another site.
Click Green Tick to confirm
Configure Package Allocations
Start Date – define the first date the package can be booked
End Date – define the last date the package can be booked; blank allows always available
Booking Limit – maximum number of packages bookable per day
Web Booking Limit – maximum number of packages bookable online per day
Allow Booking – select arrival times for the package
Number of Bands Booked – define how many time bands are required for the package
Click Green Tick to save the rules
Example:
Band 1: 09:00 to 13:00
Band 2: 12:00 to 16:00
Band 3: 15:00 to 19:00
A half-day package (4 hours) could be booked in Band 1, 2, or 3; Number of Bands Booked = 1
A full-day package (8 hours) could be booked in Band 1 or 2; Number of Bands Booked = 2 (e.g., 09:00–16:00 or 12:00–19:00)
🧠 Important Notes
Ensure that package limits align with staff capacity and operational requirements
Web booking limits should be coordinated with online sales channels to prevent overbooking
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