Initial Set up

PMS Setup

1. Web Picture URL - Please add an image using this as this will be used for the package in the basket view, itinerary and email view on the ecommerce platform.
2. Web Bookable - Please ensure this is not ticked, as our ecommerce platform will only display the non-web bookable packages when configuring a dynamic package.
   

Package Inclusions:

1. Click "Add Appointment / Group". to add appointments, group activities and facilities. 
   
2. Add any selection groups by selecting "Add Selection". We support appointments, facilities, group activities and multi-type selections.
   
3. Add any stock and non-stock items.
   
4. When adding items, the total value of the items must match the sale price for the package, any difference is displayed in the "Target" Totals.
   

1. Qty - to amend the quantity for each item
   
2. Length - the ability to override the bookable length of the appointment
   
3. Day - the ability to set an assigned day for any inclusion/selection, this will be for multi-night packages. If this hasn't been filled out then it will be a required field in the ecom admin form.
   
4. Wait Time - the ability to set the gap between the end of an appointment and the booking of the next appointment.
   
5. Price - the ability to amend the value assigned to the item.
   
6. Package Order: The arrows allow you to set the booking order for the package items.
   

eCommerce Setup

1. Log into our eCommerce platform
   
2. Select Stay from the left-hand side and then select 'Rooms' from the sub-menu
3. Import your rate
   
1. (To find our how to do this, please click here. If it doesn't come through, please check it is exposed to our platform as shown here).
   
4. Select 'Rates' from the left-hand menu and find your new rate
5. Click 'Edit' to the right-hand side of the relevant rate and configure the rate as normal -

1. Restrictions
   
2. Sell Limit (soon to be released)
   
3. Packages
   

Restrictions

Set Sell Limit

Packages:

1. Choose the number of nights the guest/s are staying for. E.g. A 2-night spa package with spa access included on the first night.
   
2. Select the EMS Spa Package you wish to import the treatments from and then click 'Import'
1. All the treatments and settings from the Spa Package will be imported from EMS (e.g. wait times etc).
   
2. Inclusions cannot be changed within our ecommerce platform and will appear greyed-out on this page. If you need any settings changed, please change them in EMS and then complete an import from our ecommerce platform. Please make sure you are happy with these inclusions before moving on to the next step.
   

1. Scroll down the page from the above packages step till you see Dining.
   
2. Choose a restaurant.
   
3. Add a restaurant restriction:
   
1. "No Restriction" - if this isn't needed, please keep this option selected
2. "Menu Restriction" - You can add a restriction by Menu (which imports any time restrictions you set up in your third-party dining system)
   
3. "Time Restriction" - You can add a restriction by time
4. Set up which day/s you would like the guest to be able to book their dining experience
5. Set up a wait time after the dining experience if desired by entering a number into the 'Time After Experience' field
   
6. If you want to offer an additional dining element on the package, please click 'Add dining option' and re-follow the above steps.
   

Things to note:

1. Rooms extra's are supported for dynamic packages (the same way they currently are for regular rates).
   
2. The overall package information and inclusion breakdown will be displayed within the order in our e-commerce platform and for the guest within their confirmation email.
   

Troubleshooting:

1. Packages will verify availability for both spa and dining inclusions. If either is unavailable, the package will be listed as unavailable for booking.
   
2. For further suggestions on what to check, please review if you have any restrictions within our ecommerce platform.
   
3. For EMS, please review the below points:
1. Ensure the package has no start date or a date in the past.
   
2. If your package contains treatments or group activities or facilities, ensure they are available within this package’s time bands
   
3. Check the booking limits and time bands you have allocated as outlined here.
   
1. Ensure your Booking Limit is configured correctly (the maximum number of clients that can be booked on this package for a given day).
   
2. Ensure your Web Booking Limit is configured correctly (the maximum number of clients that can be booked online). These limits are a subsection of the 'Booking Limit'; not in addition to them.
   
3. Ensure that all the package inclusions (treatments or group activities or facilities) fit within the timebands you have selected
   
4. Ensure the timebands you have applied are also set up with their own booking and web booking limits, as outlined here.
   
5. Ensure the promotional pricing has been assigned correctly to all elements of the package as outlined here.