Ecommerce platform | Reports
There are several reports that you can run from within Journey's ecommerce platform. Please note that all reports are generated in CSV format.
The available reports are:
Shows you information about your guests. This is the only report you can use for marketing purposes.
Shows you information about the orders you have received.
Shows you information about your arrivals between the selected dates.
Shows you all of the payments you have received as well as the refunds you have issued.
Shows you information your Finance team can use to reconcile payments received via Stripe.
Shows you information about orders you have received that have an offer applied.
Shows you information about orders you have received that have a promo code applied.
Accessing Reports
To access your reports in your ecommerce platform:
Log in to your ecommerce platform.
In the menu on the left under the 'Manage' heading click on 'Reports'
The below page will then open.
Select the type of report you wish to run.
Select the date ranges you wish to run the report for.
Click 'Generate report'.
The report will then be available to download at the bottom of the page, under 'Ready to download'.
Click on the report name to download the CSV file.
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