ecommerce Platform | Reports

ecommerce Platform | Reports

There are several reports that you can run from within Journey's ecommerce platform. Please note that all reports are generated in CSV format.

The available reports are:

    • Shows you information about your guests. This is the only report you can use for marketing purposes.

    • Shows you information about the orders you have received.

    • Shows you information about your arrivals between the selected dates.

    • Shows you all of the payments you have received as well as the refunds you have issued.

    • Shows you information your Finance team can use to reconcile payments received via Stripe.

    • Shows you information about orders you have received that have an offer applied.

    • Shows you information about orders you have received that have a promo code applied.


Accessing Reports

To access your reports in your ecommerce platform:

  • Log in to your ecommerce platform.

  • In the menu on the left under the 'Manage' heading click on 'Reports'


  • The below page will then open.


  • Select the type of report you wish to run.

  • Select the date ranges you wish to run the report for.

  • Click 'Generate report'.

  • The report will then be available to download at the bottom of the page, under 'Ready to download'.


  • Click on the report name to download the CSV file.


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