Ecommerce Platform | The 'Transaction report'

Ecommerce Platform | The 'Transaction report'

The 'Transaction report' contains information about all of the payments you have received, as well as any refunds or partial refunds you have issued.

To run a 'Transaction report':

Log in to onejourney.

In the menu on the left, under the 'Manage' heading, click on 'Reports'.

 You will then see the reporting screen.


 
Select 'Transaction report'.

Choose the date range you wish to run the report for.

Click on 'Generate report'.

Once generated, your report will be available to download from the bottom of the 'Ready to download' list.



Click on the report name to download it.

The report will look something like this:

What does the report contain?
  1. Created On
  2. Type
  3. Amount
  4. Gateway Fee
  5. Service Fee
  6. Order Ref
  7. Customer Name
  8. Room Reference Number(s)
  9. Order Value
  10. Expected Payment DateTime
  11. Paid on DateTime
  12. Order Is Fully Paid

What do the columns mean?
  1. Amount: This is the total amount that was paid by the guest, including VAT and any promotions or discounts that may have been applied.
  2. Gateway fee: This is the amount that has been taken from the total order value and paid to Stripe as their fee.
  3. Service Fee: This is the amount that has been taken from the total order value and paid to Journey as our fee.
  4. Order Value: This is the total order value, including VAT but excluding any promotions or discounts that may have been applied.

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