The 'Order report' contains information on the orders you have received.
To run an 'Order report':
Log in to our ecommerce platform.
In the menu on the left, under the 'Manage' heading, click on 'Reports'.
You will then see the reporting screen.
Select 'Order report'.
Choose the date range you wish to run the report for.
Click on 'Generate report'
Once generated, your report will be available to download from the bottom of the 'Ready to download' list.
Click on the report name to download it.
The report will look something like this:
What does the report contain?
- Creation Date
- Property Name
- Order Ref
- Payment Status
- Order Status
- Customer Name
- Customer Email
- Customer Postcode
- Arrival Date
- Reservation Reference
- Item Types
- Currency
- Original Order Amount
- VAT Value
- Cash Balance
- Amount Paid
- Refunded Amount
- Fees Paid
- Voucher Total
Related Articles
Ecommerce Platform | How to create a dynamic package
Initial Set up PMS Setup Setup a Rate in the PMS for the package. Experience Management System (EMS) Setup Please view our article here, to see how to complete this first step within EMS (previously known as Premier). Ecommerce Setup Log into our ...
Ecommerce Platform | The 'offer report'
Once you have created an offer on your ecommerce platform and launched it, you can generate an offers report to see all of the orders where an offer has been applied. To run an 'Offer report': Log in to ecommerce platform. In the menu on the left ...
Ecommerce Platform | The 'promo report'
Once you have created a promo code on your ecommerce platform and have launched it, you can generate a 'promo report' to see all of the orders where a promo code has been applied. To run a 'Promo report' Log in to your ecommerce platform. In the menu ...
Ecommerce Platform | The 'arrivals report'
The 'Arrivals report' within our ecommerce platform will show you the guest names, arrival date, arrival time and which module/items they have booked for the time period that you have selected. To run an 'Arrivals Report' Log in to our ecommerce ...
Ecommerce platform | The 'financial report'
The 'financial report' contains the transaction details of orders placed within the selected time period. This includes a breakdown of any fees taken, such as the gateway fee and service fees, and also what the service fees are for each module you’ve ...