ecommerce platform | The 'financial report'

ecommerce platform | The 'financial report'

The 'financial report' contains the transaction details of orders placed within the selected time period. This includes a breakdown of any fees taken, such as the gateway fee and service fees, and also what the service fees are for each module you’ve taken.


How to run a 'financial report'

  • Log in to our ecommerce platform.

  • In the menu on the left under the 'manage' heading click on 'reports'

  • You will then see the reporting screen.


  • Select 'Financial report'.

  • Choose the date range you wish to run the report for.

  • Click on 'Generate report'.

  • Once generated, your report will available to download at the bottom of the 'Ready to download' list.


  • Click on the report name to download it.

  • The report will look something like this:

What do the columns mean?

  • Total order value: This is the total amount that was paid by the guest (including VAT).

  • Total VAT: This is the amount of VAT paid, it is already included in the total order value.

  • Total Service Fees: This is the amount that has been taken from the total order value and paid to Journey as our fee.

  • Total Gateway fee: This is the amount that has been taken from the total order value and paid to Stripe as their fee.

  • Client Sub Total: This is how much your property will receive from the total order value.

  • Total delivery fee: This is only applicable if there has been a physical delivery as part of the order

  • Total Product Fulfilment: This is only applicable if there has been a physical delivery as part of the order.


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