Ecommerce Platform | How to run a guest report and what data does it contain?

Ecommerce Platform | How to run a guest report and what data does it contain?

Reports can be generated and downloaded from within your ecommerce platform to view as a spreadsheet.

The 'guest report' contains contact information for customers who 'opted in' at the time of booking or from within the account setup to receive special offers and other marketing messages. (IMPORTANT: This is the only report from which guests’ personal details may be used for marketing purposes.)

To generate the guest report

  • Log in to ecommerce platform.

  • Select ‘Reports’ from the left-hand menu.

  • Once on the 'Reports' page, select ‘Guest report’.


  • Enter the date range you would like the report to cover.

  • Click 'Generate report'.

  • The newly generated report will appear as a link, at the bottom of the 'Ready to download' list. Click the link to open the CSV file of the report.


What information does the report contain?

  • Customer title

  • First name and surname

  • Agreed to marketing email

  • Agreed to marketing SMS

  • Creation date

  • Marketing email

  • Marketing SMS

  • Has account


    • Related Articles

    • Ecommerce Platform | The 'arrivals report'

      The 'Arrivals report' within our ecommerce platform will show you the guest names, arrival date, arrival time and which module/items they have booked for the time period that you have selected. To run an 'Arrivals Report' Log in to our ecommerce ...

    • Ecommerce Platform | The 'Order report'

      The 'Order report' contains information on the orders you have received. To run an 'Order report': Log in to our ecommerce platform. In the menu on the left, under the 'Manage' heading, click on 'Reports'. You will then see the reporting screen. ...

    • ecommerce platform | The 'financial report'

      The 'financial report' contains the transaction details of orders placed within the selected time period. This includes a breakdown of any fees taken, such as the gateway fee and service fees, and also what the service fees are for each module you’ve ...

    • Ecommerce Platform | The 'Transaction report'

      The 'Transaction report' contains information about all of the payments you have received, as well as any refunds or partial refunds you have issued. To run a 'Transaction report': Log in to onejourney. In the menu on the left, under the 'Manage' ...

    • Ecommerce Platform | The 'offer report'

      Once you have created an offer on your ecommerce platform and launched it, you can generate an offers report to see all of the orders where an offer has been applied. To run an 'Offer report': Log in to ecommerce platform. In the menu on the left ...