Log in to our ecommerce platform.

In the menu on the left under the 'Manage' heading click on 'Reports'.

You will then see the reporting screen.

Select 'Arrivals report'.

Choose the date range you wish to run the report for.

Click on 'Generate report'

Once generated, your report will be available to download at the bottom of the 'Ready to download' list.

Click on the report name to download it.

Once downloaded you should be presented with a report like this:

If the guest has more than one item for that selected date, e.g. two spa days for the 15th of March, then both will be listed with the same order reference and lead booker name.

For room bookings with a deferred payment, you can check the 'Order Fully Paid' and 'Order Amount Outstanding' columns. If a guest disagrees with the information in these two columns, you can check the payment directly within the order in our ecommerce platform.

This report will only contain bookings that have been made through the ecommerce platform. Any bookings created manually straight into the third-party systems by your team, or any pre-existing bookings before you had the ecommerce platform, will not be included in these reports.

If the team have manually adjusted any bookings e.g. if a guest can no longer make their booking date but has asked for this to be moved to the following week and the team manually change this in the third-party system, then it will still display in this report for the original arrival date.