Ecommerce Platform | The 'arrivals report'
The 'Arrivals report' within our ecommerce platform will show you the guest names, arrival date, arrival time and which module/items they have booked for the time period that you have selected.
To run an 'Arrivals Report'
Log in to our ecommerce platform.
In the menu on the left under the 'Manage' heading click on 'Reports'.
You will then see the reporting screen.
Select 'Arrivals report'.
Choose the date range you wish to run the report for.
Click on 'Generate report'
Once generated, your report will be available to download at the bottom of the 'Ready to download' list.
Click on the report name to download it.
Once downloaded you should be presented with a report like this:
- You will then need to filter the "Last Known Item Status" to remove any rows with the text "awaiting_response" as these orders have not been paid for/completed by the guest and therefore, will not be arriving at your property.
Notes:
If the guest has more than one item for that selected date, e.g. two spa days for the 15th of March, then both will be listed with the same order reference and lead booker name.
For room bookings with a deferred payment, you can check the 'Order Fully Paid' and 'Order Amount Outstanding' columns. If a guest disagrees with the information in these two columns, you can check the payment directly within the order in our ecommerce platform.
This report contains additional information such as any selections guests have made for Spa Days or any Extras added to the module.
IMPORTANT: There are two things to keep in mind with this report...
This report will only contain bookings that have been made through the ecommerce platform. Any bookings created manually straight into the third-party systems by your team, or any pre-existing bookings before you had the ecommerce platform, will not be included in these reports.
If the team have manually adjusted any bookings e.g. if a guest can no longer make their booking date but has asked for this to be moved to the following week and the team manually change this in the third-party system, then it will still display in this report for the original arrival date.
Related Articles
Ecommerce Platform | Rates | Set up a minimum lead time restriction
You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...Ecommerce Platform | The 'offer report'
Once you have created an offer on your ecommerce platform and launched it, you can generate an offers report to see all of the orders where an offer has been applied. To run an 'Offer report': Log in to ecommerce platform. In the menu on the left ...Ecommerce Platform | The 'promo report'
Once you have created a promo code on your ecommerce platform and have launched it, you can generate a 'promo report' to see all of the orders where a promo code has been applied. To run a 'Promo report' Log in to your ecommerce platform. In the menu ...Ecommerce Platform | The 'Order report'
The 'Order report' contains information on the orders you have received. To run an 'Order report': Log in to our ecommerce platform. In the menu on the left, under the 'Manage' heading, click on 'Reports'. You will then see the reporting screen. ...ecommerce platform | The 'financial report'
The 'financial report' contains the transaction details of orders placed within the selected time period. This includes a breakdown of any fees taken, such as the gateway fee and service fees, and also what the service fees are for each module you’ve ...