Orders
Ecommerce Platform | Download VAT receipts
? Summary This article explains how to sign in to the ecommerce admin portal and download a VAT receipt for any order. Follow the steps below to locate the correct order and export the VAT receipt quickly. ❓ Likely Scenario A customer or guest has ...
Ecommerce Platform | How to view and re-send an order confirmation or edit customer details
To view an order confirmation: To view an order confirmation you will first need to find the customer's order in the ecommerce platform (previously known as onejourney). Follow the steps outlined here to find an order. Once the order has been found: ...
Ecommerce Platform | How to log in for the first time
? Summary This article outlines what to expect when a new user account is created for you on our ecommerce platform, how to complete your initial login, and the recommended method for ongoing access. ❓ Likely Scenario You have just been added as a ...
Ecommerce Platform | How to locate a guest's order
In order to locate a guest's order follow these steps: Log in to ecommerce platform. In the menu on the left under the 'Manage' heading click on 'Orders'. You will now see a list of all of your orders with the most recent at the top of the list. You ...
Ecommerce Platform | How to issue a refund
This article will guide you through the correct way to make a refund through the ecommerce platform. See the steps below or the accompanying video at the bottom of this page. IMPORTANT: The cancellation for the booking will need to be done directly ...
Ecommerce Platform | How to check if a payment has been successful?
? Summary This article explains how to check whether a customer’s payment has been successfully processed in your ecommerce platform. It’s designed to help you quickly confirm payment statuses and understand what different payment outcomes mean. ❓ ...