Orders
Download VAT receipts
How to Download VAT Receipts ⏱ Estimated time: 2 minutes ? Role: Finance Teams, Receptionists, Reservations Managers What you'll learn: How to access and log in to the Ecommerce admin portal. The process for locating specific orders via the search ...
How to view and re-send an order confirmation or edit customer details
How to View and Re-send an Order Confirmation or Edit Customer Details ⏱ Estimated time: 3 minutes ? Role: Reservations Teams, Front Office Managers, Receptionists What you'll learn: How to access and view a digital copy of the guest's original ...
How to log in for the first time
How to Log In for the First Time ⏱ Estimated time: 5 minutes ? Role: All New Platform Users What you'll learn: How to navigate the account verification process via Hotel Lobby. The steps required to set your secure password. How to access the ...
How to locate a guest's order
How to Locate and Manage a Guest Order ⏱ Estimated time: 3 minutes ? Role: Reservations Teams, Receptionists, Finance Teams What you'll learn: How to access the central orders database. Techniques for searching and filtering specific guest ...
How to issue a refund
How to Issue a Refund ⏱ Estimated time: 5 minutes ? Role: Finance Teams, Reservations Managers, Spa Managers What you'll learn: The mandatory sequence for cancelling bookings and issuing refunds. How to process full or partial refunds via the ...
How to check if a payment has been successful?
How to Check if a Payment Has Been Successful ⏱ Estimated time: 3 minutes ? Role: Reservations Teams, Finance Teams, Front Office Managers What you'll learn: How to locate specific transaction records within the platform. Identifying successful vs. ...