Orders
Ecommerce Platform | Setting up 'Products'
Set up: Log in to your ecommerce platform. Select 'Products' from the menu on the left-hand side. Click 'Create a Product'. Fill out the following sections: Product Name Price Category Summary description Full Description Limit (The maximum number of ...
Ecommerce Platform | Reset customer passwords
Customers who are likely to rebook at your property can create an account either prior to booking or whilst checking out. If they forget their password or get locked out of their account, you can reset this by following the below: Go to Manage > ...
Ecommerce Platform | How to view and re-send an order confirmation or edit customer details
To view an order confirmation: To view an order confirmation you will first need to find the customer's order in the ecommerce platform (previously known as onejourney). Follow the steps outlined here to find an order. Once the order has been found: ...
Ecommerce Platform | How to log in and navigate to the front end
Once someone from our support or implementations team has created you new user, you will receive an email from HotelLobby to verify your email address. Once this has been completed, you’ll be able to log into HotelLobby and access ecommerce platform ...
Ecommerce Platform | How to locate a guest's order
In order to locate a guest's order follow these steps: Log in to ecommerce platform. In the menu on the left under the 'Manage' heading click on 'Orders'. You will now see a list of all of your orders with the most recent at the top of the list. You ...
Ecommerce Platform | How to issue a refund
This article will guide you through the correct way to make a refund through the ecommerce platform. See the steps below or the accompanying video at the bottom of this page. IMPORTANT: The cancellation for the booking will need to be done directly ...
Ecommerce Platform | How to check if a payment has been successful?
Log in to the back end of your ecommerce platform. Select Orders from the left-hand menu Search for the order in question. Click 'Edit' to the far right of the order info you want to view. Click the 'Payments and Refunds' tab This tab will show you ...
Ecommerce Platform | How does a guest cancel their order?
If a guest wishes to cancel an order that has been placed via ecommerce platform, then any cancellation should be performed within both ecommerce platform AND the third-party system. Customers are only able to request a cancellation over the phone, ...