⏱ Estimated time: 2 minutes
👤 Role: Finance Teams, Receptionists, Reservations Managers
How to access and log in to the Ecommerce admin portal.
The process for locating specific orders via the search and filter tools.
How to export a VAT receipt for guest or accounting use.
You should use this process whenever a guest requests a formal VAT receipt for their online purchase, or if your internal finance team requires documentation for reconciling retail sales or deposit captures.
Key Logic:
While confirmation emails act as a record of purchase, many corporate guests require a formal VAT receipt that explicitly breaks down the tax components. The platform generates these automatically based on the tax bands assigned to your products during setup.
Have the Order Number or Guest Surname available to speed up the search.
Ensure you have "Admin" or "Order Management" permissions to access the back-end portal.
Open your web browser and navigate to https://admin.onejourney.travel/.
Enter your admin credentials and click Sign In.
From the main sidebar navigation menu, select Orders.
Use the search bar or the filter options (date range, status, etc.) to find the specific order requested by the guest.
Once you have identified the correct order row, look to the far right-hand side.
Click the three-dot actions menu (⋮).
Select Download VAT Receipt from the dropdown menu.
The file will download automatically to your device as a PDF. You can then attach this file to an email and send it directly to the guest.
Check Your Tax Bands: If the VAT receipt displays an incorrect tax amount, check the "Tax Band" settings within the specific product or rate plan. The receipt is a reflection of the configuration at the time of purchase.
Automatic Downloads: Depending on your browser settings, the PDF may open in a new tab or save directly to your "Downloads" folder. Ensure your pop-up blocker is disabled for the admin portal to allow the download to trigger successfully.