Ecommerce Platform | How to view and re-send an order confirmation or edit customer details
To view an order confirmation:
To view an order confirmation you will first need to find the customer's order in the ecommerce platform (previously known as onejourney). Follow the steps outlined here to find an order.
Once the order has been found:
Click into the order using the 'Edit' button and you will be presented with the order details.
Click on the ‘View Order Receipt’ button in the customer details section.
To edit customer details:
If you need to edit the customer's email address or telephone number you can do this by clicking ‘Edit’ within the customer details section with the correct details.
Once you have made the necessary edits click on 'Save'.
To re-send an order confirmation:
To resend the order confirmation email click ‘Resend Order Confirmation’ from within the customer details section and this will automatically push a new confirmation email to the customer.
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