Ecommerce Platform | How to view and re-send an order confirmation or edit customer details
To view an order confirmation:
To view an order confirmation you will first need to find the customer's order in the ecommerce platform (previously known as onejourney). Follow the steps outlined here to find an order.
Once the order has been found:
Click into the order using the 'Edit' button and you will be presented with the order details.
Click on the ‘View Order Receipt’ button in the customer details section.
To edit customer details:
If you need to edit the customer's email address or telephone number you can do this by clicking ‘Edit’ within the customer details section with the correct details.
Once you have made the necessary edits click on 'Save'.
To re-send an order confirmation:
To resend the order confirmation email click ‘Resend Order Confirmation’ from within the customer details section and this will automatically push a new confirmation email to the customer.
Related Articles
Ecommerce Platform | Rates | Set up a minimum lead time restriction
You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...Ecommerce Platform | How to locate a guest's order
In order to locate a guest's order follow these steps: Log in to ecommerce platform. In the menu on the left under the 'Manage' heading click on 'Orders'. You will now see a list of all of your orders with the most recent at the top of the list. You ...Ecommerce Platform | The difference between a temporary online reservation and a permanent online order in Premier
What is a temporary reservation? When a guest adds an item to their basket, a temporary reservation appears in your Premier diary for a maximum of thirty minutes, to prevent over bookings while your guest completes their checkout process. How does ...Ecommerce Platform | How to create a test order
During implementation: We recommend creating a test order to ensure the system is checked for all scenarios prior to going live. In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you ...Ecommerce Platform | The 'Order report'
The 'Order report' contains information on the orders you have received. To run an 'Order report': Log in to our ecommerce platform. In the menu on the left, under the 'Manage' heading, click on 'Reports'. You will then see the reporting screen. ...