⏱ Estimated time: 5 minutes
👤 Role: All New Platform Users
How to navigate the account verification process via Hotel Lobby.
The steps required to set your secure password.
How to access the platform via the App Tile or Direct URL.
How to troubleshoot missing onboarding credentials.
Use this guide if you are a new member of staff or a manager who has just been granted access to the Ecommerce platform. This process ensures your account is securely tethered to our central user management system, Hotel Lobby.
Key Logic:
To maintain high security, the platform uses a two-stage verification process. You must first verify that your email address is active before the system will allow you to create a password. This prevents unauthorised access and ensures that automated system alerts (like order notifications) reach the correct inbox.
Ensure your system administrator has confirmed that your account has been created.
Keep your work email inbox open and accessible.
Have a secure password in mind that meets standard complexity requirements.
Your journey begins with an automated security check from our user management system.
Locate the email from Hotel Lobby in your inbox.
Click the link provided to Verify your email address.
Note: If you do not see this email within a few minutes, check your Spam or Junk folders, as automated system emails can sometimes be filtered.
Once your email is verified, the system needs to establish your secure login credentials.
You will receive a second email from Hotel Lobby.
Click the link to Create your password.
Follow the on-screen instructions to set and confirm your new password.
There are two ways to enter the Ecommerce environment.
Option A: Via Hotel Lobby (Recommended for first-time use)
Log in to Hotel Lobby at https://www.lobby.travel/.
In the left-hand menu, click Hotel Apps.
Select the OneJourney tile to launch the platform.
Option B: Direct Login (Recommended for daily use)
Go directly to https://admin.onejourney.travel/.
Enter the same email address and password you configured in Hotel Lobby.
Bookmark the Direct URL: For the most efficient daily workflow, bookmark https://admin.onejourney.travel/ in your browser. This bypasses the Hotel Lobby dashboard and takes you straight to your Ecommerce management tools.
Access Levels: Your permissions (what you can see and edit) are determined during account creation. If you find you cannot access certain modules (like Finance or Content), please contact your property’s lead administrator. Our support team can only adjust user access at the direct written request of an authorised full-access user.