Ecommerce Platform | How to locate a guest's order
Log in to ecommerce platform.
In the menu on the left under the 'Manage' heading click on 'Orders'.
You will now see a list of all of your orders with the most recent at the top of the list.
You can locate the order using the search field at the top, or by scrolling through the list of orders.
To select an order, click 'Edit' on the right-hand side and make any necessary changes.
Amending an Order
Once you are in an order, you will be able to see an overview of the order by clicking on 'Overview' on the left.
Here you have the option to:
View Order Receipt
Resend Order Receipt
Edit
Amend the order status
Cancel Order
Payments
You can see the payment details of the order by clicking on 'Payments and Refunds' in the menu on the left.
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