Ecommerce Platform | How to locate a guest's order

Ecommerce Platform | How to locate a guest's order

In order to locate a guest's order follow these steps:
  • Log in to ecommerce platform.

  • In the menu on the left under the 'Manage' heading click on 'Orders'.

  • You will now see a list of all of your orders with the most recent at the top of the list.

  • You can locate the order using the search field at the top, or by scrolling through the list of orders.

  • To select an order, click 'Edit' on the right-hand side and make any necessary changes.

Amending an Order

  • Once you are in an order, you will be able to see an overview of the order by clicking on 'Overview' on the left.

  • Here you have the option to:

    • View Order Receipt

    • Resend Order Receipt

    • Edit

    • Amend the order status

    • Cancel Order


  • You can see the payment details of the order by clicking on 'Payments and Refunds' in the menu on the left.

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