Ecommerce Platform | How to locate a guest's order

Ecommerce Platform | How to locate a guest's order


In order to locate a guest's order follow these steps:
  • Log in to ecommerce platform.

  • In the menu on the left under the 'Manage' heading click on 'Orders'.


  • You will now see a list of all of your orders with the most recent at the top of the list.


  • You can locate the order using the search field at the top, or by scrolling through the list of orders.

  • To select an order, click 'Edit' on the right-hand side and make any necessary changes.


Amending an Order

  • Once you are in an order, you will be able to see an overview of the order by clicking on 'Overview' on the left.


  • Here you have the option to:

    • View Order Receipt

    • Resend Order Receipt

    • Edit

    • Amend the order status

    • Cancel Order

Payments

  • You can see the payment details of the order by clicking on 'Payments and Refunds' in the menu on the left.


    • Related Articles

    • Ecommerce Platform | How to create a dynamic package

      You can now create fully integrating dynamic packages on your storefront for Rooms, Spa and Tables! Initial Set up PMS Setup Set up the rate in the PMS for the package. EMS Setup The spa component of an overnight dynamic package must be set up in EMS ...
    • Ecommerce Platform | Rates | Set up a minimum lead time restriction

      You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...
    • Ecommerce Platform | Cancellations

      Our new Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...
    • Ecommerce Platform | The difference between a temporary online reservation and a permanent online order in Premier

      What is a temporary reservation? When a guest adds an item to their basket, a temporary reservation appears in your Premier diary for a maximum of thirty minutes, to prevent over bookings while your guest completes their checkout process. How does ...
    • Ecommerce Platform | How to create a test order

      During implementation: We recommend creating a test order to ensure the system is checked for all scenarios prior to going live. In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you ...