Ecommerce Platform | How to locate a guest's order
Log in to ecommerce platform.
In the menu on the left under the 'Manage' heading click on 'Orders'.
You will now see a list of all of your orders with the most recent at the top of the list.
You can locate the order using the search field at the top, or by scrolling through the list of orders.
To select an order, click 'Edit' on the right-hand side and make any necessary changes.
Amending an Order
Once you are in an order, you will be able to see an overview of the order by clicking on 'Overview' on the left.
Here you have the option to:
View Order Receipt
Resend Order Receipt
Edit
Amend the order status
Cancel Order
Payments
You can see the payment details of the order by clicking on 'Payments and Refunds' in the menu on the left.
Related Articles
Ecommerce Platform | Rates | Set up a minimum lead time restriction
You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...Ecommerce Platform | The difference between a temporary online reservation and a permanent online order in Premier
What is a temporary reservation? When a guest adds an item to their basket, a temporary reservation appears in your Premier diary for a maximum of thirty minutes, to prevent over bookings while your guest completes their checkout process. How does ...Ecommerce Platform | How to create a test order
During implementation: We recommend creating a test order to ensure the system is checked for all scenarios prior to going live. In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you ...Ecommerce Platform | Cancellations
Our Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...Ecommerce Platform | Order statuses: what do they mean?
To view the status of all your properties orders, please follow the steps below: Log in to your ecommerce platform. Click 'Orders' from the menu on the left-hand side. If desired, you can filter your view of orders by the 'order status'. What these ...