Ecommerce Platform | How to check if a payment has been successful?
🔍 Summary
This article explains how to check whether a customer’s payment has been successfully processed in your ecommerce platform. It’s designed to help you quickly confirm payment statuses and understand what different payment outcomes mean.
❓ Likely Scenario
You might use this guide if:
- A customer contacts you to confirm whether their payment went through.
- You notice an order in Gifted or Premier that appears incomplete or unpaid.
- You want to verify that a refund or payment has been properly recorded.
🛠️ Process Overview
In this section, we’ll show you how to navigate your ecommerce platform to locate and confirm the payment status of an order. You’ll be accessing the order details and reviewing the Payments and Refunds tab to determine if the transaction was successful.
✅ Step-by-Step Instructions:
- Log in to the back end of your ecommerce platform.
- From the left-hand menu, select Orders.
- Use the search bar to locate the order in question.
- Click Edit to the far right of the order you wish to view.
- Select the Payments and Refunds tab.
- Review the information displayed:
- If a payment has been successfully taken, it will be clearly marked as successful.
- If a payment has not been successful, you’ll see a failed or pending status.
- If there is no payment history displayed, the customer did not complete the checkout process, and no payment was taken.
🧠 Important Note
If there is no payment history showing, this means the customer did not reach the checkout or payment window. No funds will have been captured or processed in this case.
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