Premier | Email Service Provider Setup
🔍 Summary
This article will guide you through process of turning on Premier's new email service provider. This may be required due to a planned change from Microsoft relating to SMTP and basic authentication. Starting March 1, 2026, Microsoft will begin turning off Basic Authentication for sending emails with SMTP AUTH. By April 30, 2026, it will be completely disabled. After this date, apps and devices must use OAuth instead of Basic Authentication to send emails.
❓Likely Scenario
As a user of Premier, you may start to find that you are unable to send confirmation emails to your customers alongside any marketing emails you may want to send.
✅ Step-by-Step Instructions:
Pre-Requisites
Pre-Requisites
Version Required: 2.13.42 +
Email Services Supported: Office 265
Email Services Supported: Office 265
- Log into Premier Manager/Admin, depending on if you are using a multi-site system or not
- Click "General Menu"
- Click "Site"
- Click "Site Settings"
- Select "Email Setup"
- Ensure that From Email is the email address you want to send emails from, and ensure the "Display Name" is accurate. Typically, you would be using a generic business email address as the from email, and the business name for the display name
- The Email Provider will currently be set to SMTP, change this to "Office 365"
- Click "Connect Email Provider"
- This will then prompt you to log into your Office 365 account, continue with the sign in
- If the details you have entered are correct, you'll see a prompt advising you that you've been "successfully connected to the email provider, do you want to send a test email?"
- Click Yes to send the test email and ensure you receive the test email in your inbox
If you've received the test email, that's it, you've successfully connected your Office 365 account to your Premier system and there is nothing left for you to do!
🧠Important Note
🧠Important Note
- If you've entered your Office 365 details and you're unable to login, this may be because you're using the incorrect password, and it may be reaching out to your IT and asking them for assistance
- You'll need to ensure that the 365 user account you login with has permissions to send from the email address(s) that you've configured in Premier. Your IT may need to grant this access!
🔗 Related Articles
- If useful, our original Email Setup article can be found here: https://support.journey.travel/portal/en/kb/articles/email-settings
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