Gifted - How to Create a Pay by Link Order

Gifted - How to Create a Pay by Link Order

⏱️ Estimated time: 4 minutes
👤 Role: Reception Staff, Reservation Teams, Finance Teams

What you'll learn

  1. How to generate and send a secure payment link directly from the Gifted checkout.
  2. How to track, resend, or delete a payment link if a guest changes their mind or misses the payment window.
  3. How the system automatically handles voucher creation once the guest completes their transaction.

When should I use this?

Use this guide when a guest calls your hotel or venue to purchase a voucher, and you want to take payment securely without reading card details over the phone, using physical card machines (PDQs), or chasing payments manually.

Key Logic: The Pay by Link feature creates a secure online transaction. When you select this option, the guest receives an email containing a secure payment link which remains active for 24 hours. Once the guest completes the payment, Gifted automatically creates and logs the order, ensuring nothing falls through the gaps.

Before you start

  1. Ensure you are logged into your active Gifted platform admin portal.
  2. Obtain the guest's name, voucher choices, and their correct email address.
  3. Confirm that your payment gateway is active (this feature is switched on automatically for all Journey voucher customers, so no extra configuration is required).

Step-by-step

1. Build the guest order in the checkout

Select the experiences or monetary values the guest wants to buy to initiate the process.
  1. Log on to your Gifted portal.
  2. Locate the specific voucher or experience the guest wants to purchase and add it to your basket.
  3. Click through to the checkout page.
  4. See Gifted | Create an order for a guest
Select the secure link option instead of taking card details over the phone.
  1. Fill out the guest's contact information, ensuring their email address is typed correctly.
  2. In the payment method selection area, select the Pay by Link option.
  4. Click Send Link to dispatch the email.
  5. The guest will immediately receive a secure email containing their direct link, giving them 24 hours to pay online at their convenience.
Track your pending transactions and update them if a guest requires changes.
  1. Go to the Orders section of your Gifted platform, and click Payment Links.

  4. Option A: Resend the Link: If the guest has lost their email or their 24-hour limit is running out, open their order file, click Resend Link, and confirm the action to send a fresh email to their inbox.
  5. Option B: Delete the Link: If the guest decides they no longer want the voucher, open their order file and click Delete Link. This immediately deactivates the payment link so it can no longer be used.

Best practice

  1. Highlight the 24-Hour Expiry: When talking to guests on the phone, always remind them that their payment link is valid for exactly 24 hours. This encourages them to pay quickly and keeps your pending voucher logs clean.
  2. Double-Check Email Spelling: Always read the guest's email address back to them on the phone before sending the link to prevent dispatch errors or lost emails.
  3. Do Not Create Vouchers Manually: You do not need to generate the physical or digital vouchers yourself. Once the guest pays via their secure link, the system processes the payment and creates the active vouchers automatically.
  4. Reach Out for Support: If you need a hand managing your links or run into any platform issues, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.

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