Ecommerce - Managing Spa Stays Feature

⏱️ Estimated time: 2 minutes

👤 Role: Revenue Manager, Marketing Manager, Website Administrator

What you'll learn

1. How the Spa Stays feature automatically showcases your overnight packages to your guests.
   
2. How rates are synchronised onto your storefront without manual entry or category replication.
   
3. Who to contact to activate this feature for your property.
   

When should I use this?

Use this feature to effortlessly boost your spa revenue by capturing high-value booking intent directly on your spa pages. Previously, lucrative overnight packages were only visible to guests navigating the standard rooms booking journey. Spa Stays bridges this gap by automatically pulling these packages directly into your spa ecosystem, providing a seamless, connected booking flow for your guests.

Key Logic: Spa Stays is a fully automated process requiring zero day-to-day management. The system dynamically and instantly displays any qualifying packages on a dedicated, filtered page of your ecommerce page (formatted as www.yourhotel.onejourney.travel/rates/spastays).
You do not manually assign rates to a "Spa Stays" category; if the package qualifies, the system handles the display automatically.

Before you start

1. The Spa module must be enabled on your Ecommerce platform.
   
2. The Rooms module must be enabled to support overnight accommodation package bookings.
   
3. You must have at least one active Dynamic Package configured in your system that includes a spa element.
   

Step-by-step

1. Verify your Dynamic Package configuration

Before requesting activation, check that you have Dynamic Packages active which contain a valid spa element. Because the feature is fully automated, the system dynamically checks for these elements and will automatically display qualifying packages to your guests with no manual mapping or rate assignment required.

2. Reach out to discuss activation

Because this is a brand-new feature designed to drive direct bookings with minimal operational overhead, we want to help you get it live!

Get in touch with your Account Manager or the Journey Support Team to discuss how Spa Stays can be best utilised for your property. They will handle the backend activation to toggle the feature on for your website. The Journey Support Team is available via live chat on our support portal or at support@journey.travel.

3. Preview your new booking journey

Once activated by our team, a new Spa Stays link will instantly appear in your main website navigation, and a beautifully integrated Spa Stays section will display on your Spa landing page. Guests clicking these links are taken to a seamless, filtered booking view where they can select dates, customise their stay, and check out.

Troubleshooting FAQs

"On the Spa Stays section no rate plans are showing, how do I assign them to this category?"

You do not need to manually assign rate plans or packages to a specific Spa Stays category. This process is fully automated. If no packages are appearing, please verify that your Dynamic Packages are currently active and that they explicitly contain at least one spa element.
If a package does not contain a spa element, or if it is a standalone day spa treatment, the system will not display it in this section.

Best practice

1. Optimise your Package Media: Since the Spa Stays view automatically pulls imagery and copy from your existing setup, make sure your Dynamic Package descriptions, titles, and photography are polished and up to date.
   
2. Low Management Overhead: Rest easy knowing that if you add, modify, or temporarily disable your overnight spa packages, your storefront will update instantly with zero extra admin work required from your team.
   

Get in Touch:
If you are ready to elevate your spa sales or want to discuss how to make the most of this exciting new feature, the Journey Support Team is here to support you. If you need a hand, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.

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