Ecommerce Platform | Checking spa day inclusions

Ecommerce Platform | Checking spa day inclusions

🔍 Summary

This article explains how to check Spa Day inclusions within your ecommerce platform. Although Spa Days must be set up in Premier, you can review all inclusions, selections, and extras once the Spa Day has been imported into the ecommerce platform. This visibility helps you troubleshoot and ensure everything is set up correctly for customers.

âť“ Likely Scenario

You might use this guide if:
  1. You need to confirm what inclusions (e.g. treatments, facilities, or classes) are part of a Spa Day.
  2. You’re troubleshooting a Spa Day that isn’t displaying correctly online.
  3. You want to verify that extras or upgrade options have been applied correctly in Gifted, Premier, or your ecommerce platform.

🛠️ Process Overview

In this section, you’ll learn how to navigate your ecommerce platform to view the inclusions and extras linked to a specific Spa Day. This information is pulled from Premier, allowing you to cross-check and identify any discrepancies before re-importing updated data.

âś… Step-by-Step Instructions:

  1. Log in to your ecommerce platform.
  2. From the left-hand menu, go to Spa → Spa Days.
  3. Find the Spa Day you want to review and click Edit.
  4. On the left-hand side, you’ll see three sections:
    1. General
    2. Cross and Upsell
    3. Inclusions and Extras
  5. Click on Inclusions and Extras.

  7. Review the list of inclusions and selections displayed — these are pulled directly from Premier.
    1. Each inclusion will show what type it is (e.g. Facility, Treatment, or Class).
  8. If any inclusions or options appear incorrect or missing, update them in Premier.
  9. Once changes have been made, run an import to refresh the data in your ecommerce platform (see [Ecommerce Platform | Imports]).
  10. You can also view Extras here to see additional options available to guests (for example, a glass of prosecco or an add-on treatment).

🧠 Important Note

  1. The Spa Day must already be imported into your ecommerce platform before you can view its inclusions.
  1. Any corrections must be made in Premier, then re-imported to update your ecommerce platform.
  1. Avoid duplicating inclusions and extras — for example, if a glass of prosecco is already included in the Spa Day, it shouldn’t also appear as an extra.

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