Ecommerce - Requesting a New User Account

Ecommerce - Requesting a New User Account

⏱️ Estimated time: 2 minutes
👤 Role: Hotel Administrators, Department Managers

What you'll learn
  1. How to request a new Ecommerce platform user account for a staff member.
  2. The required details needed to process a user creation request.
  3. The standard permissions granted to new Ecommerce user accounts.
When should I use this?
Use this process whenever a new staff member requires access to your Ecommerce platform or when an existing team member needs multi-property access assigned to their profile.
Warning
Important Notice: User account creation for the Ecommerce platform must currently be completed by Journey Staff. Account creation currently cannot be completed directly at the hotel level.
Before you start
  1. Before requesting a new user account, ensure you have the following details ready:
    1. The full name and work email address of the team member.
    2. The specific property name(s) the user requires access to.
    3. Any specific permissions you wish to exclude from the standard setup.
Step-by-step
1. Gather the required user details
Ensure you have collected all mandatory information before submitting your request:
First Name *
Surname *
Email address *
Property Name * (Multiple properties can be assigned if the user is part of a group or works across multiple hotels)

2. Review permissions
If you wish to exclude any specific permissions for the user, such as managing refunds, please specify this clearly when submitting your request.

3. Submit your request to the Journey Support Team
Send your request along with the gathered user details to the Journey Support Team. The Journey Support Team is available via live chat on our support portal or at support@journey.travel.

4. User setup completion and login
Once the Journey Support Team processes the request, the new user will receive an automated invitation email containing detailed instructions on how to gain access and complete their account setup.
Notes
Troubleshooting
What should I do if the setup email doesn't arrive?
Please ask the user to check their spam or junk folders if the setup email does not arrive within 30 minutes. If the email is still missing, contact the Journey Support Team for assistance.

What if I need to change permissions after creation?
If you need to grant or revoke permissions after an account has been created, simply email or chat with the Journey Support Team stating the user's email address and the specific permissions to update.

How do I assign a single user to multiple hotels?
Specify all target property names in your initial request. The Journey Support Team will link these properties to a single user login so they can switch between locations seamlessly.
Idea
Best practice
Specify Custom Roles Early: To avoid delays in onboarding, state any permission exclusions in your initial request so the user is created with the exact access they need.
Confirm Active Email Addresses: Always double-check that the requested email address is spelled correctly and active before submitting to ensure prompt delivery of the setup email.
Info
Need Further Help? If you encounter any trouble or have further queries, please do not hesitate to reply directly to your support email thread, or reach out to the Journey Support Team via live chat on our support portal or at support@journey.travel.

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