Ecommerce Platform | Dynamic Packages - Rate Codes

🔍 Summary

Dynamic Packages for Spa Stays allow experience-based bookings to be created via Journey Ecommerce, with packages and inclusions automatically allocated within the Premier Appointment Book.

To ensure correct booking behaviour and avoid duplication, it is essential that separate rates are used for Ecommerce bookings vs direct PMS bookings.

❓ Likely Scenario (Examples where support would be contacted)

• Duplicate packages appearing in Premier for a single booking

• Confusion around scheduled vs unscheduled packages

• Guests appearing with multiple packages in arrivals or departures

• Incorrect billing or package values at checkout

• Uncertainty around how to correctly configure PMS rates for dynamic packages

✅ Step-by-Step Instructions:

1. PMS Setup (Preventing Duplicate Packages)

Rezlynx PMS (Ecommerce Rate)

• Create a new Rate Plan for Journey Ecommerce

• Configure revenue breakdown

• Do NOT assign or map a Spa Package Code

Opera PMS (Ecommerce Rate)

• Create a new Rate Code for Journey Ecommerce

• Build the revenue breakdown

• Use a unique Package Code for the experience package

⚠️ Important:
The Package Code used for Ecommerce must be different from the one used for direct PMS bookings.

Example:

Booking Type	Codes
Journey Ecommerce	BFAST / DINN / EXP1
Hotel Direct	BFAST / DINN / EXP2

How To Deal With Existing Bookings with duplicated treatments In Premier:

Please follow this helpful video for your next steps:

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• Premier | Automatic Pricing 

• Ecommerce Platform | How to create a dynamic package

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