EMS - Reverse a Check In

EMS - Reverse a Check In

⏱ Estimated time: 30–60 seconds
👤 Role: Reception / Front Desk

What you’ll learn

  • How to reverse an accidental guest check-in

  • How to return a booking to "Arriving" status

When should I use this?

Use this guide if a guest has been checked in by mistake and needs to be reverted to an unarrived status before they physically arrive on-site.

Before you start

  • Confirm the guest has not yet arrived

  • Ensure no services have started under the checked-in status

AlertImportant: Only unarrive a guest if the check-in was completed accidentally.

Step-by-step: Unarrive a guest

1. Open the Schedule

  • Navigate to Schedule from the navigation panel

2. Locate the booking

  • Search for the guest name using the search bar, or

  • Scroll through the list to identify the correct booking

3. Open booking options

  • Click the three dots (⋯) on the right-hand side of the booking

4. Select Unarrive

  • Click Unarrive from the dropdown menu

Unarrive complete ✅

The booking has now been reverted and is ready to be checked in again when the guest arrives.

Common questions

Can I re-check in the guest later?
Yes. Once unarrived, the booking can be checked in again as normal.

Will this affect payment or booking details?
No. Unarriving only changes the arrival status and does not amend booking or payment information.

  • TBC

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