⏱ Estimated time: 1–3 minutes per guest
👤 Role: Reception / Front Desk

What you’ll learn

• How to check out a guest at the end of their visit

• How to review and finalise the guest bill

• How to take remaining payment if required

• How to add additional items at checkout

When should I use this?

Use this guide when a guest has completed their treatment, package, or experience and is ready to settle their balance and depart.

Before you start

• Confirm all services have been completed

• Check for any additional retail or extras to be added

• Be aware of any deposits already taken at booking

Step-by-step: Checking out a guest

1. Open the Schedule

• Navigate to Schedule from the navigation panel
  

2. Locate the booking

• Search for the guest name using the search bar, or

• Scroll through the schedule to find the correct booking

3. Start check-out

• Click Check Out next to the booking
  

4. Review the summary

• Confirm that all services listed are correct

• Check pricing and any previously taken deposits

Important: Always verify the bill summary before completing checkout.

5. Handle payment

If payment was taken at the time of booking:

• The deposit will automatically allocate to the bill

• You can proceed to complete checkout if the balance is zero

If payment was not taken or there is an outstanding balance:

• Select the required payment method

• Take payment for the remaining amount

Tip: You can use the EPOS till buttons to add additional services or retail items before completing the transaction.

6. Complete checkout

• Once payment is complete, finalise the transaction

You will be returned to the Schedule view and the guest will be marked as checked out.

Checkout complete ✅

The guest’s visit is now closed and the bill has been finalised.

Common questions

Can I add retail items during checkout?
Yes. Use the EPOS till buttons to add items before completing payment.

What if the deposit does not cover the full balance?
Take payment for the remaining balance using the appropriate payment method.

Can I reopen a checkout?
This depends on your system permissions and property configuration.

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