EMS - Checking In Guests

EMS - Checking In Guests

⏱ Estimated time: 1–2 minutes per guest
👤 Role: Reception / Front Desk

What you’ll learn

  • How to check in guests arriving today

  • How to review booking alerts before arrival

  • How to complete check-in for individual or group bookings

When should I use this?

Use this guide when guests arrive on-site for their scheduled treatment, package, or experience and need to be checked in.

Before you start

  • Confirm the guest’s name

  • Be aware of any outstanding payments or required forms

  • Ensure you are viewing today’s schedule

Step-by-step: Checking in a guest

1. Open the Schedule

  • Click Schedule from the navigation panel

2. Locate the guest

  • Search for the guest name using the search bar, or

  • Scroll through the list if required


IdeaTip: If the property has a high volume of bookings, using the search function is quicker and reduces errors.

3. Start check-in

  • Once you have identified the correct booking, click Check In

4. Review booking notifications

Before completing check-in, review any system notifications, such as:

  • Outstanding payment due

  • Incomplete intake or consent forms

  • Special notes attached to the booking


Alert Important: Address any payment or documentation requirements before confirming check-in.

5. Complete the check-in

  • Once you are satisfied, click Check In to confirm the guest’s arrival

Group bookings

If multiple guests are included in the booking:

  • Repeat the check-in process for each individual guest

Check-in complete ✅

The guest is now marked as arrived in the system and the booking status has been updated.

Common questions

Can I check in one guest without checking in the entire group?
Yes. Each guest can be checked in individually.

What if payment is still due?
Complete the payment process before confirming check-in.

Can I undo a check-in?
This depends on your system permissions and property configuration. To view this process, please refer to the article: EMS - Reception - How to Unarrive a Guest

  • TBC

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