⏱️ Estimated time: 5 minutes
👤 Role: Manager
What you'll learn
How to navigate to the discounts area within the EMS dashboard.
How to differentiate between standard discounts and promotions.
How to configure discount parameters, including validity dates and site assignments.
How to build a discount structure from scratch or duplicate an existing configuration.
When should I use this?
Use this guide when you need to introduce new promotional offers, manage manager overrides, or set up automated campaign discounts within EMS.
Key Logic: Accurately assigning the start and end dates ensures that discounts are only active during their intended commercial window, preventing unauthorised usage outside of promotional periods.
Before you start
Ensure you have administrative access to the EMS dashboard settings.
Determine whether your offer is classified as a standard discount or a promotion.
Prepare the specific discount code and validity dates beforehand.
Step-by-step
Log in to the EMS dashboard and navigate to Settings using the primary navigation menu. From the settings menu, locate and click on Discounts.
Click on the Add New button to open the configuration interface for a new discount record.
Click on the Site drop-down menu and select the relevant site where this discount should be active.
Click on the Type drop-down menu to select the nature of the reduction.
Choose Discount for operational adjustments (e.g., Manager Override).
Choose Promotion for marketing campaigns (e.g., 10% Elemis event).
Input the Discount Reason into the text field (e.g., Manager Override) to provide clarity for reporting purposes. Then, input the specific shorthand identifier into the Code field (e.g., MGR_OVR).
Set the operational window for the code by inputting the specific dates in the Valid From and Valid To fields.
Scroll to the bottom of the screen and choose one of the following two paths depending on your needs:
Option A: Create a blank document
Select Create blank Document if you are building a brand-new discount structure from scratch.
Option B: Copy an existing document
Select Copy existing document if you wish to replicate a previously built framework.
Click on Copy from site and choose the relevant Site.
Click on the discount drop-down menu to select the existing configuration you wish to mirror.
Review all input values carefully. Once you are happy with the selections that are made, click on Save. You have now successfully created a discount code.
Best practice
Standardise codes: Use clear, consistent naming conventions for your codes (such as using underscores instead of spaces) to make performance tracking easier in your financial reports.
Double-check dates: Always verify that the Valid To date is correct before saving, as live codes can be redeemed immediately by customers if the current date falls within the validity window.
Need assistance? If you need a hand, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.
Now that you have successfully created a discount code, please click on the below article which will go through how you assign your experiences to the discount codes.