Premier | Pricing Structure Loyalty Points

Premier | Pricing Structure Loyalty Points

🔍 Summary

Premier allows you to configure a points-based loyalty scheme within your pricing structure. Guests can earn points when purchasing services or products and redeem those points against specific items, creating an incentive for repeat business.

❓ Likely Scenario
  1. Guests’ points are not being recorded or redeemed correctly
  2. Users need guidance on configuring points for appointments, products, or packages
  3. Businesses want to set up a points-to-reward ratio for loyalty incentives
🛠️ Process Overview

You will define how points are earned (L ADD) and redeemed (L USE) across different items and services in the pricing structure. The scheme can be applied to appointments, products, packages, and other revenue-generating items.

✅ Step-by-Step Instructions:

Accessing the Loyalty Points Scheme
  1. Log into Administrator or Manager
  2. Go to Pricing Structures
  3. Configuring the Points Scheme
  4. Consider the business value of points and the reward ratio (e.g., 5% reward: 20 points earned = 1 point redeemed)
  5. Example: A £50 treatment may award 50 points, and a free treatment could require 1000 points
  6. In the pricing structure, locate the relevant item or service
  7. Enter the points in the following columns:
L ADD – number of points gained on purchase
L USE – number of points required to redeem the item

Apply the points scheme to the relevant tabs:
  1. Appointments
  2. Staff Appointments
  3. Facilities
  4. Group Activities
  5. Vouchers
  6. Food & Drink items
  7. Misc items
  8. Petty Cash items
Additional Info
Packages: Configure points for adding or redeeming in Package Setup.
Golf: Configure points for adding or redeeming in Golf Season Setup.

🧠 Important Note
  1. Carefully plan the points-to-reward ratio to balance customer incentive and business cost
  2. Ensure points are configured consistently across all relevant items and services
  3. Loyalty points will only function correctly if both L ADD and L USE columns are populated

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