Premier | Peak and Off-Peak Pricing

Premier | Peak and Off-Peak Pricing

🔍 Summary

Premier allows you to automate pricing adjustments using Peak, Standard, and Off-Peak pricing periods. This ensures your business can flex prices based on demand, configured per site and for specific time periods.

❓ Likely Scenario
  1. A site wants to apply different prices at busy (peak) vs quiet (off-peak) times
  2. Holiday exceptions or special dates require different pricing rules
  3. A business wants to automate pricing changes without manually updating rates
🛠️ Process Overview

Define your default rate periods (Off-Peak, Standard, Peak) in Site Settings. Then add any exceptions (e.g., national holidays) and apply the pricing structure so that appointments and services reflect the correct rates automatically.

✅ Step-by-Step Instructions:

Set Up Peak/Off-Peak Pricing Periods
  1. In Administrator or Manager, go to General Menu > Sites
  2. Select the Peak/Off Peak tab
  3. Under Site Rate Settings, choose Off Peak, Standard, or Peak
  4. Apply the rate on the Day/Time Grid by:
  5. Clicking the Day column heading (e.g., Mon) to apply to a full day
  6. Clicking the Row heading (e.g., 10:00) to apply to that time across all days
  7. Clicking and dragging to mark custom time periods
  8. Select Update to save
Add Rate Plan Exceptions
  1. Click Add Dates to create exceptions (e.g., public holidays)
  2. Use Edit Dates to adjust as needed
  3. Select the exception date(s) from the list
  4. Apply the required Off Peak, Standard, or Peak plan using the grid method above
Link to Pricing Structures
  1. Once rate periods are defined, assign prices under Pricing Structures
  2. Add Off Peak, Standard, and Peak rates to the relevant Appointments tab
🧠 Important Note
  1. A default rate plan must always be defined for each site
  2. Exceptions will override default settings for the dates specified
  3. Ensure that matching prices for Off Peak, Standard, and Peak are set up in your Pricing Structure
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