Ecommerce Platform | Online experience redemptions for Gifted vouchers

Ecommerce Platform | Online experience redemptions for Gifted vouchers

🔍 Summary

This article explains how to set up experience voucher redemptions in your ecommerce platform. By mapping Gifted vouchers to the correct experiences, you ensure that customers can seamlessly redeem their vouchers online when making bookings.

Before starting, please make sure online voucher redemptions are already enabled for your property. If not, please refer to: Ecommerce Platform | Online monetary redemptions for Gifted vouchers.

❓ Likely Scenario

  1. A hotel wants guests to redeem Gifted experience vouchers (e.g., Afternoon Tea, Spa Days, Overnight Stays) directly on their ecommerce platform.
  2. A property has recently enabled online voucher redemption and now needs to link vouchers to specific experiences.
  3. A voucher is visible in ecommerce but cannot be redeemed at checkout because it hasn’t been mapped.

🔧 Process Overview

You will use the Vouchers tab in your ecommerce platform to view vouchers imported from Gifted. Each voucher option must then be mapped to its corresponding experience. You can also apply restrictions, such as guest numbers or valid days. Once complete, customers will be able to redeem their experience vouchers online.

✅ Step-by-Step Instructions

Access Vouchers in Ecommerce

  1. Log in to the ecommerce platform

  2. From the left-hand side menu, go to Vouchers.

  3. You will see a list of vouchers imported from Gifted.

    • All active Gifted vouchers should automatically appear.

    • Refresh the page to sync if updates have been made.

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Map Voucher Options

  1. Click on a voucher to view its available options (e.g., for one guest, for two guests).

  2. Select an option → click Add Experience.

  3. Search for and select the relevant experience from your ecommerce platform. (Please see below for further information on the restrictions available.)

  4. Repeat this for every voucher option (e.g., for one guest, for two guests).


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Step 4: Apply Mapping Restrictions (Optional)

  • Multiple Experiences: A single voucher can be linked to multiple experiences by clicking 'Add Experience' until completed. (e.g., one spa voucher → several spa packages).






  • Number of Guests: Ensure guest restrictions match (e.g., Afternoon Tea for One = 1 guest).





  • Days of the Week: Restrict redemption to certain days (e.g., Monday–Thursday only).








  • Number of Nights: For overnight vouchers, specify how many nights are included (e.g., valid for 2-night stays).


🧠 Important Note

  1. Voucher Mapping Is Mandatory: Only mapped vouchers will be redeemable online.
  2. Unmapped Vouchers: Bespoke or non-ecommerce experiences (e.g., golf) cannot be redeemed online.
  3. Controlled Mapping: You control how vouchers are mapped — either to one specific experience or across multiple relevant options.
  4. For any questions, contact support@journey.travel

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