🔍 Summary

❓ Likely Scenario

1. You would like guests to use Gifted vouchers during online checkout (on your ecommerce platform storefront).
   

🛠️ Process Overview

To activate online voucher redemptions, our support team must first enable the integration for you. After activation, configuration is required depending on which system you use (Spa, Rooms, or Dining). Once set up, guests will be able to apply their Gifted monetary vouchers directly at checkout through the ecommerce platform, with the platform automatically validating, applying, and updating voucher statuses. This needs to be completed before you can configure experience voucher redemptions.

✅ Step-by-Step Instructions

1. Initial Activation

• Contact our support team via live chat at support.journey.travel or email us at support@journey.travel.
  
• We will activate the integration to connect Gifted with your ecommerce platform.
  

2. Spa Configuration (EMS/Premier)

1. Locate a Gifted/Ecom Voucher payment method in Premier. If you don't already have one, you can create a new Payment Method as outlined here.

   • We recommend naming it “Gifted Voucher”.

   • 

2. Contact our support team.

   • We will locate the Payment Method ID and link it to the ecommerce platform.
     

   • Let us know if it also needs to post to your PMS interface, and we’ll connect it.
     

3. Room Configuration

Guestline:

1. In Rezlynx, create a new Pay Type (e.g., “GIFTED”) with ≤12 characters.

2. In Distribution:

   • Go to Channels > Mapping.
     
   • Select the ecommerce platform connection (usually RoomLynxWS or onejourney).
     
   • Select the Mapping type 'Card Code.'
     

1. Enter:
   

   • Channel Value: "Journey_Vouchers".

   • PMS Value: The Pay Type created in Rezlynx (e.g., GIFTED)
     

   • Map the card code to this voucher Pay Type.

Opera:

• Create a new payment method for Gifted Vouchers (if not already done).

• Provide the voucher payment method code to our support team so it can be added to your integration.

Synxis:

• No further setup required.
  

4. Dining Configuration

• No additional configuration required for ResDiary or SevenRooms.

• If a deposit is set up for any table bookings in the ecommerce platform, guests can apply monetary vouchers toward this deposit.
  

🧠 Important Notes

• Examples:
  

• £100 voucher on £100 booking → Fully covered, no payment needed.

• £100 voucher on £150 booking → £100 covered, £50 due at checkout.

• £100 voucher on £50 booking → £50 covered, £50 remains on voucher for future use.

• When a voucher is redeemed online, the ecommerce platform will automatically add a note to the relevant provider’s booking. This note will include the voucher code, the amount used, and confirmation that a voucher was applied

• Voucher statuses update automatically:

  • Status = Pending when used.
    
  • Updates to Redeemed on guest’s departure date (or same day for retail purchases).

• If a booking is cancelled, refund/cancel the order in the ecommerce platform to reinstate the voucher in Gifted.

• Expiry validation is based on the voucher's experience date, not the purchase date.

• Grace periods are supported — contact us if you’d like to confirm or adjust yours.

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