Ecommerce Platform | Online monetary redemptions for Gifted vouchers

Ecommerce Platform | Online monetary redemptions for Gifted vouchers



Our new online redemption feature enables monetary vouchers purchased via Gifted to be seamlessly applied to bookings made through the ecommerce platform.

How to set up online voucher redemptions:

We will need to activate the initial integration stage for you. Therefore, we recommend reaching out to our support team over live chat at support.journey.travel or raising this request with your account manager so we can get your connection up and running as quickly as possible.

Integrated systems: When a voucher is redeemed online, the ecommerce platform will automatically add a note to the relevant provider’s booking. This note will include the voucher code, the amount used, and confirmation that a voucher was applied. For module-specific configuration, please review the relevant section below.

EMS | Spa configuration

A dedicated payment method must be used to ensure vouchers are posted correctly as a payment type in EMS:
  1. Add a new Payment Method in EMS (as outlined in our guide here).
  2. You may name it anything, but we recommend: “Gifted Voucher”. (If you already have a payment method for Gifted vouchers, you can use the same one).
  3. Once the new Payment Method has been created in EMS, please contact our support team (who will locate this payment method's ID and add it to our ecommerce platform for you).

Guestline | Rooms configuration

  1. In Rezlynx, create a new Pay Type called “GIFTED” (or something similar)
  2. In Distribution - RoomlynxWS, please create the card code “Journey_Vouchers” and map this to the new voucher pay type. 

Tables | Resdiary/Sevenrooms configuration 

  1. No further steps are required for ResDiary or Sevenrooms.
  2. If you have a deposit set up for any Table bookings within our ecommerce platform, guests can use their monetary vouchers for this booking/amount.

How online voucher redemptions work

This currently only applies to monetary vouchers that exist within our Gifted platform. Guests can redeem their Gifted monetary vouchers against any online booking (that has a payment value). During the checkout process, the ecommerce platform automatically pulls and validates the voucher details from Gifted. Based on this validation, the voucher will either be accepted or declined, and the order total will be adjusted accordingly.

Guests cannot choose how much of the voucher they wish to redeem. The platform will automatically apply as much of the voucher value as needed to cover the total booking total. If the booking total exceeds the voucher value, the remaining balance must be paid through standard payment methods. If the voucher covers more than the booking, the unused balance will remain available for future use.

Redemption examples:

  1. £100 voucher used on a £100 booking
    → The full cost is covered by the voucher. No additional payment is required.
  2. £100 voucher used on a £150 booking
    → The voucher covers £100. The remaining £50 must be paid at checkout.
  3. £100 voucher used on a £50 booking
    The voucher covers the full £50. The remaining £50 stays on the voucher for future use.

Important notes:

  1. Voucher status updates:  When a voucher is used during an online booking, its status in Gifted will change to "Pending". This will automatically update to "Redeemed" on the morning of the guest’s departure date. (Vouchers used to purchase retail items will be redeemed the same day as the purchase).
  2. Reverting a Pending Status: If a voucher needs to be reinstated (e.g., the booking is cancelled), an admin must cancel or refund the voucher directly within the order in our ecommerce platform. This action will revert the voucher to its original, valid state in Gifted and ensure that your reports are kept accurate across both platforms.
  3. Expiry Validation: The platform will validate the voucher against its expiry date based on the experience date (the date you are booking your experience for), not the date you are paying/making the booking online. For example, if a booking is made today for an arrival in one month, the voucher must still be valid on the arrival date. If it is not, the voucher will not be accepted.
  4. Grace Period: If your property has a grace period, this will be included in the date range guests can redeem their vouchers. If you are unsure what your grace period is, or you'd like to change it, please contact us via live chat at support.journey.travel.