Ecommerce Platform | The difference between a temporary online reservation and a permanent online order in Premier

What is a temporary reservation?

When a guest adds an item to their basket, a temporary reservation appears in your Premier diary for a maximum of thirty minutes, to prevent over bookings while your guest completes their checkout process.

How does this work?

- The client adds a spa item to the basket on your storefront

- This creates a temporary booking in Premier as a placeholder, so double bookings do not occur, and also creates a 'Pending Payment' order in your ecommerce platform

- The client fully pays for the booking and completes their order

- The temporary booking is deleted

- The permanent booking takes its place

How do I tell if it is a temporary booking or not?

In your experience management system (e.g. Premier): There a few way ways to check this but the easiest way to tell the difference between these two types is to look at the order reference. Temporary bookings have a reservation reference like exampleRe00001754 and permanent bookings have your ecommerce platform order reference (e.g. Example-60). 

In your ecommerce platform: If you see a Pending Payment order and want to check if this is a temporary booking, click 'Edit' on the order, and visit the Payments and refunds tab. A temporary booking will not have a payment made against it (see screenshots below).

What happens if the guest phones up to pay/book and I can see their temporary reservation?

If a guest ever phones up to pay over the phone/use a voucher and your can see the reservation from their online browsing, please do not mark the bill as paid against the temporary booking as this order will still auto-delete (and as they haven't paid online, our ecommerce platform won't send a permanent booking to replace this one).

• Related Articles

• Ecommerce Platform | Order statuses: what do they mean?

  To view the status of all your properties orders, please follow the steps below: Log in to your ecommerce platform. Click 'Orders' from the menu on the left-hand side. If desired, you can filter your view of orders by the 'order status'. What these ...

• Ecommerce Platform | Setting up a new payment method in Premier

  On occasion, when an order is placed through ecommerce platform (previously known as onejourney) you may see it displayed within the ‘Orders’ section with a status of 'In Progress' for the Spa module, which means that the order has not integrated ...

• Ecommerce Platform | Guestline | How can I tell if a room booking came through the Ecommerce Platform?

  Any bookings that come through ecommerce platform will always appear in your ecommerce platform's dashboard in the order listing. You will also receive a notification of the booking to your chosen email. These are the two most obvious ways of knowing ...

• Ecommerce Platform | Setting up Web Booking limits

  In order for your Spa Day to be bookable online, you must set 'Web Booking Limits' to a value greater than 0. If you only have 'Booking Limits' set, but not 'Web Booking Limits', your spa day package would be bookable via Premier, but not online. ...

• Ecommerce Platform | The 'Order report'

  The 'Order report' contains information on the orders you have received. To run an 'Order report': Log in to our ecommerce platform. In the menu on the left, under the 'Manage' heading, click on 'Reports'. You will then see the reporting screen. ...