⏱ Estimated time: 5 minutes

👤 Role: Marketing Managers, Ecommerce Administrators, Communication Leads

What you'll learn:

• How to create a new announcement for your storefront.

• The difference between banner and pop-up display types.

• How to manage, edit, and remove active announcements.

• How branding settings influence announcement appearance.

When should I use this?

Announcements are the most effective way to share time-sensitive updates or high-priority marketing messages. Use this feature to highlight special offers, notify guests of facility closures (e.g., scheduled spa maintenance), or launch seasonal campaign greetings.

Key Logic:

By choosing between a Banner and a Pop-up, you control the "interruption level" of your message. A banner is a persistent, subtler reminder at the top of the page, while a pop-up demands immediate attention from the guest upon landing on your site.

Before you start:

• Prepare your heading and body text in advance.

• If you intend to link to a specific page (like a new room package), have that URL ready.

• Ensure your branding colours are already configured, as announcements will automatically adopt these styles.

Step-by-step:

1. Access the Announcements Module

The announcement tool is housed within the content management section of your platform.

1. Log in to your Ecommerce platform.

2. From the left-hand menu, under the Products & Service heading, click Content.

3. Near the bottom of the list, select Announcements.
   

2. Create a New Announcement

Define how and what your guests will see when they visit your storefront.

1. Click the Create an announcement button.

2. Announcement Name: Enter a name for internal use (this is for your admin records and is not visible to guests).

3. Heading: Enter the title that will appear on the storefront.

4. Content: Add your main message. You can include hyperlinks here if you want to direct guests to a specific offer or information page.

5. Display Type: Choose whether this should appear as a Banner (fixed at the top) or a Pop-up (overlaying the content).

6. Click Submit to make the announcement live
   .

3. Edit or Delete an Announcement

Manage your active messages to ensure information remains current.

• To Edit: Locate the announcement in the list and click Edit on the far right. Update your text or display settings and click submit.

• To Delete: Click the three dots icon on the right-hand side of the announcement row and select Delete. This will immediately remove the message from your storefront.

Best practice:

Use Dismissible Banners for UX: When creating a banner, consider if it should be "dismissible." A dismissible banner includes an "X" that allows guests to close it once they have read it, ensuring it doesn't clutter their booking journey on smaller mobile screens.

Important Notice:

Branding Constraints: The text and background colours of your announcements are pulled directly from your global branding setup. These cannot be customised individually. If you change a colour here, it may affect other buttons or headers across your entire storefront.