⏱ Estimated time: 3–5 minutes
👤 Role: Reception / Front Desk

What you’ll learn

• How to create a new package booking

• How to assign times for each package element

• How to add guests and optional extras

• How to take a deposit and send confirmation

When should I use this?

Use this process when a guest would like to book a package that includes multiple elements, such as treatments, dining, or experiences bundled together.

Before you start

• Confirm the guest’s preferred arrival and departure dates

• Check how many guests are included in the booking

• Confirm your property’s deposit policy

Step-by-step: Create a package booking

1. Start a new booking

• Click Create Booking in the top-right corner of EMS
  

2. Select arrival and departure

• Enter the arrival date and time

• Enter the departure date and time
  

3. Search for the package

• In the Experience Search, either:

• Type the name of the package, or

• Use the Type dropdown and select Package
  

4. Select the package

• Click the package you would like to book

• Select Check Availability

5. Choose times for each package element

You will now see availability for each element included in the package.

For example:

• 12:00 for Afternoon Tea

• 10:00 for Express Facial

• Select an available time for each element

 Tip: Each element must have a scheduled time before you can proceed.

6. Add guest details

Once you select the first time, you will be prompted to:

• Search for an existing guest profile, or

• Create a new guest profile

To add multiple guests:

• Click Add Guest

• Select or create each guest profile

When all guests are selected, click Schedule and confirm the guests for the appointment you are scheduling.

7. Add optional extras (if required)

You can add additional extras to the booking, such as:

• Arrival Drink

• Additional services

Review the booking summary before continuing.

8. Proceed with the booking

• Click Proceed once your package setup is complete

9. Choose how to handle payment

You will be given two options:

Option A: Proceed with Payment

• Opens the EPOS to take a booking deposit

Option B: Proceed without Payment

• Allows payment to be taken on arrival

 Important: Always follow your property’s deposit policy.

10. Take payment (if applicable)

If proceeding with payment:

• Once the till loads, review the balance

• Select the required payment method

• Complete the transaction

11. Review booking details

Once payment is successful, you will be returned to the booking summary.

Review all details before finalising.

12. Send booking confirmation

• Click Send Confirmation
  

• Select the appropriate template

• Press Send

Booking complete 🎉

Your package booking is now confirmed and visible in the system.

Common questions

Do I need to schedule all package elements?
Yes. Each element must have an allocated time before the booking can proceed.

Can I add more guests after creating the booking?
Yes. Guests can be added or amended if required.

Is a deposit mandatory?
This depends on your property’s configuration and policy.

Related articles

• TBC