⏱ Estimated time: 2–3 minutes
👤 Role: Reception / Front Desk

What you’ll learn

• How to create a new experience booking directly from the calendar

• How to take a deposit and send a booking confirmation

When should I use this?

Use this option when you’re speaking to a guest and want to quickly check availability and create a booking straight from the diary — ideal for phone, walk-in, or same-day bookings.

Before you start

• Ensure you are logged into Journey EMS

• Confirm the guest knows which experience they would like to book

• If required, be ready to take a deposit payment

Step-by-step: 

1. Navigate to the correct date

• Click the calendar icon to select a date

• Or use the left and right arrows to move day by day
  

Tip: The diary shows availability in real time — white space means the slot is available.

2. Start a new booking

• Click on any white space in the diary

• Select Create Guest Booking

3. Select a service

• Search for the service using:

• Scroll

• Search bar

• Category filters

• Click the service to check availability
  

4. Choose a time

• Your selected time will be highlighted

• You’ll also see alternative times available with the same staff member

• Click the time you’d like to book
  

5. Select or create the guest

• Search for the guest by name

• Click the guest to assign them to the booking

• If the guest does not exist, select Create New Guest and complete the profile

Once all guests are added, click Schedule Guests

6. Review booking details

You’ll now see the booking summary, including:

• Staff member

• Room

• Treatment duration

At this stage you can:

• Change the staff member

• Adjust the room

• Modify the treatment duration

When ready, click Confirm

7. Add additional services (optional)

• Use the left-hand panel to add extra services if required

• Review the Order Summary on the right hand side

• Click Proceed to continue

8. Take a deposit (optional)

You’ll be prompted to choose one of the following:

• Proceed without Payment – completes the booking without taking a deposit

• Proceed with Payment – opens the POS to take a deposit

If taking payment:

• Select the payment method on the left-hand side of your POS screen

• Complete the transaction as required

9. Send booking confirmation

• Review the final booking details

• Click Send Confirmation

• Select the appropriate confirmation template

✅ The guest will receive their booking confirmation immediately.

Booking complete 🎉

Your treatment booking is now confirmed and visible in the diary.

Common questions

Can I change the booking later?
Yes — bookings can be edited or cancelled after creation if needed.

Do I have to take a deposit?
No. Deposits are optional unless required by your property’s policy.

What if I selected the wrong time or staff member?
You can amend these details during the booking review stage.

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