Help Centre
How to Contact the Journey Support Team
⏱️ Estimated time: 2 minutes ? Role: All Users Before contacting our Journey Support Team, we recommend checking the Help Centre first to see if there is an article that answers your question or helps resolve your issue. If you cannot find what you ...
Checking & Updating Your Support Tickets
⏱️ Estimated time: 3 minutes ? Role: All Users, Managers, and Owners The Journey Support Help Centre is a great place to find answers to your product questions, check the latest updates on your support tickets, and add additional information for our ...
Journey Platform - Checking and Subscribing to System Status
⏱️ Estimated time: 2 minutes ? Role: All Platform Users What you'll learn How to access the live Journey system status page. How to check for upcoming planned maintenance windows. How to subscribe to automated email notifications for real-time ...
How to Sign Up for the Journey Support Centre
⏱️ Estimated time: 5 minutes ? Role: All Platform Users What you'll learn How to register for a Journey Help Centre account. How to complete your profile setup to streamline future support requests. How to track and manage your support tickets. When ...