⏱️ Estimated time: 5 minutes

👤 Role: All Platform Users

What you'll learn

• How to register for a Journey Help Centre account.

• How to complete your profile setup to streamline future support requests.

• How to track and manage your support tickets.

When should I use this?

Use this guide when you need to create a formal account on the Journey Help Centre. While documentation is freely browsable, having an active account is required to log new support tickets, track their live progress, and review historic correspondence with the Journey Support Team.

Before you start

• Ensure you have access to your professional work email inbox.

• Prepare a secure, strong password for your new account credentials.

Step-by-step

1. Navigate to the Sign Up page

Go to the Help Centre home page and click on the Sign Up link located at the top right-hand corner of the screen.

2. Complete the registration form

Fill in the required fields on the presented Sign Up form.

Important Notice: Wherever possible, you must sign up using your professional work email address. Registering with a company domain allows our team to verify and approve your account request much faster than requests made via personal email providers (such as Hotmail or Gmail). Click the Sign Up button at the bottom of the form to submit your request to our moderation queue.

3. Accept the invitation email

Once the Journey Support Team has verified your details, your request will be approved. You will receive an automated invitation email in your inbox. Open this email and click on the Accept The Invitation button.

4. Create your password

Upon your first login, you will be directed to the Manage Profile page. To help us assist you faster in the future, please fill in your Mobile phone number and Business phone number.

Once you have populated these fields, click Save at the bottom of the screen to complete your registration.

Best Practice

• Keep details updated: Ensuring your phone numbers are correctly formatted on your profile helps our system recognise you and the specific property you are representing immediately if you get in touch.

• Need assistance? If you run into any issues during the registration process, the Journey Support Team is always available to help via live chat on our support portal or at support@journey.travel.