Signing-Up for the Help Centre

Signing-Up for the Help Centre

Welcome to the Journey Help Centre!

You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of any other support tickets you have logged with Journey Support.

Here is how to sign up.

On the Help Centre home page, click on "Sign Up" at the top right of the screen:


Fill in the presented Sign Up form, if possible, you should sign up with your "work" email address, this will allow us to check and approve your request more quickly than if you use a "personal" email address, such as a Hotmail or Google email address:


Click "Sign Up" and your request will come through to our team for moderation:


Once our team have checked that you are who you say you are, your request will be approved and you will receive an invitation email, open this and click on the "Accept The Invitation" button:


An internet browser window will open, enter a strong password that you will use to login to the Help Centre, click "Register" after entering your password:


You will then be logged into the Help Centre, the initial screen you will see is your "Manage Profile" page, it would be super useful if you fill in your Mobile phone number and your Business phone number. If you phone us in the future from either one of these, it will help us recognise you and the property you are calling from more quickly.

Click "Save" at the bottom of the screen when done.