Resolving "Email Recipient Has No Email Address" Error

Resolving "Email Recipient Has No Email Address" Error


⏱️ Estimated time: 3 minutes

👤 Role: General Manager, System Administrator, Thermal Manager

What you'll learn

  • How to identify the root cause of the misleading "no email address" error message.

  • How to navigate to the Email Setup configuration within Premier.

  • How to update the Display Name field to restore email functionality.

When should I use this?

Use this guide when Premier blocks you from sending reservation confirmations and presents an error stating the recipient has no email address, even though a valid email address is clearly visible on their profile.

Premier requires a Display Name to format the email headers correctly. If this field is blank, the communication protocol fails entirely and misinterprets the error as a missing recipient address.

Before you start

  • Ensure you have administrative or management privileges to access system settings in Manager.

  • Decide on the appropriate sender name for your property before updating the configuration.

Step-by-step

1. Log in to Premier Manager

Access your Premier Manager by using your standard login details.

2. Navigate to Site Settings

From the main menu, click on the General Menu, choose Site, and then select Site Settings.

Important Notice: Changing other configurations within Site Settings can impact your global system behaviour. Only alter the fields specified in this guide.

3. Update the Email Setup configuration

Locate the Email Setup section within the settings page. Find the Display Name field and input the exact name you want your guests to see when they receive an email from your system.

4. Save and test

Once entered, exit the screen, this will automatically save your changes. Before returning to your reservation, you may need to sign out and sign back in for the change to take effect. Return to a reservation and attempt to send a confirmation email to verify that the error has been resolved.

Best practice

  • Be Clear and Recognisable: Use a Display Name that guests will instantly recognise in their inbox (e.g., [Your Property Name] Reservations) to prevent your confirmation emails from being marked as spam.

  • Regular Configuration Audits: If you operate multiple sites or departments, ensure the Display Name is filled out across all individual site profiles during your routine system checks.

If you need a hand, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.


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