EMS - Re-Sending a Booking Confirmation

EMS - Re-Sending a Booking Confirmation

⏱ Estimated time: 1 minute
👤 Role: Reception / Front Desk

What you’ll learn

  • How to locate an existing booking

  • How to re-send a booking confirmation email

  • How to verify guest contact details before sending

When should I use this?

Use this guide when a guest has not received their confirmation email or requests a duplicate copy of their booking confirmation.

Before you start

  • Confirm the guest’s booking reference or full name

  • Verify the correct email address with the guest

Step-by-step: Re-send a booking confirmation

1. Open bookings

  • Navigate to Bookings from the navigation panel

2. Locate the booking

  • Search using:

    • Booking reference, or

    • Guest name

  • Select the correct booking from the results

3. Send confirmation

  • Click Send Confirmation in the top-right corner

4. Check the email address

  • Confirm the email address displayed is correct

  • Amend if required (if permissions allow)

IdeaTip: Always verbally confirm the email address with the guest before sending.

5. Select a confirmation template

  • Choose the appropriate confirmation template for the booking type

6. Send the confirmation

  • Click Send

Confirmation re-sent ✅

The guest will now receive a new copy of their booking confirmation.

Common questions

Can I resend confirmation more than once?
Yes. Confirmations can be re-sent if required.

What if the guest’s email address is incorrect?
Update the guest profile before re-sending to ensure successful delivery.

Does the system notify me if the email fails?
This depends on your property’s email configuration.

  • tbc

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