You can create additional payment methods in Premier and add them to your Tilling screen. This allows for more flexibility in how payments are processed and allocated across your site(s).
❓ Likely Scenario
A new payment method needs to be added but is not showing in the Tilling screen.
The Premier system is linked to a Hotel PMS, and assistance is required to ensure revenue posts correctly.
Users are unable to allocate a new payment method to a site or payment button.
🛠️ Process Overview
In this process, you’ll create a new payment method in Premier, name and allocate it to your site, and then assign it to a payment button. Once complete, the new payment method will be available in your Tilling screen.
✅ Step-by-Step Instructions
Log into Manager or Administrator
Go to General Menu > Payment Methods
Click the plus button to create a new payment method
Enter a name for your payment method and allocate it to your site (if using a multi-site system)
Return to General Menu > Sites > Site Settings > Payment Methods
Select a button currently marked as “None”
From the dropdown, choose your new payment method
Log out of Reception completely, then log back in for changes to take effect
🧠 Important Note
If your Premier is linked to your Hotel PMS and you want the new payment method to post revenue into your PMS, please contact our support team for assistance. You can live chat via support.journey.travel or email support@journey.travel.
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