Gifted | Change Customer Details

Gifted | Change Customer Details

All changes to customer details will permanently be recorded in the audit notes. To change the customer's details, follow the below process.

  • Log on to your Gifted platform

  • Click on the ‘Find an Order’ button

  • Search for the order, making sure to have selected the correct filter for the details you are entering e.g. voucher code or order reference

  • Once the order has been located, click on ‘Update Contact Details'


  • A box will pop up for you to make amends to their title, name, phone number and email address

  • Click on 'Update'


Related Articles:


    • Related Articles

    • Gifted | Change the Delivery Address for a postal voucher

      This article covers how to change the delivery address for a postal voucher. If you are changing the delivery email address for an e-voucher order then please read this article. If our Fulfilment Centre fulfils for you, then you will need to check ...
    • Gifted | What's the difference between a customer's voucher and a customer's order?

      The order number/reference refers to the whole order which includes the customer's details, payment/delivery method and the status of the order. The image below shows an example order reference "EHS01428606". Some orders may have more than one ...
    • Gifted | How to run a 'Customer' report

      This report contains details of all guests who have opted in at the Gifted checkout to receive special offers and other marketing messages by email. IMPORTANT: This is the only report that can be used to market to your customers. (Contact details in ...
    • Gifted | How to take a cash payment

      As a staff member, you have the ability to take cash payments through Gifted, for when a guest is standing in front of you handing over money. This is how you would log it through Gifted. Log on to your Gifted platform. Click on ‘Create an Order’. ...
    • Gifted | Can I add/remove vouchers from a customer's order?

      If the order has already been created and paid for then no, neither you nor we can add or remove vouchers from the order that is displayed in Gifted. It’s only when the order is being placed that you’re able to add or remove vouchers entirely but ...