Gifted | Change the Delivery Address for a postal voucher

Gifted | Change the Delivery Address for a postal voucher

This article covers how to change the delivery address for a postal voucher. If you are changing the delivery email address for an e-voucher order then please read this article.

If our Fulfilment Centre fulfils for you, then you will need to check the order's status before making any changes. When viewing the order in Gifted, the order's status will show at the top (as shown in the screenshot below).


If it’s only at the ‘Payment Received’ stage then you can update the address and the voucher will be sent to the updated address. If the voucher is at the ‘Preparing for Dispatch’ stage, or further along, then any changes made to the address will not be used as the address label has already been printed.
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If the voucher has been sent to the wrong address, send our support team a message at support@journey.travel and we look into this further for you.

To edit the address:

  • Log on to your Gifted platform.

  • Click on the ‘Find an Order’ button.

  • Search for the order, making sure to have selected the correct filter for the details you are entering e.g. voucher code or order reference.

  • Click on the 'Edit' button next to the customer's email or postal address on the left-hand side, within the relevant vouchers box.

  • Edit the details that need changing and press 'Update'